Big LotsReviews of biglots.com

I just made an order on their website by mistake. I started a refund claim but they replied saying that I will have to return the order after its shipment. They have not ship the order yet and they say they cannot cancel it!!! Never saw such a hassle to cancel an order I just made.

I placed two orders. One was for 10 sets of the same item. I received 9 and 1 incorrect item. The 2nd was for 5 items. I received 2 one day. The second shipment only included 1 of 3 items even though the invoice indicated there were 3.

Terrible experience with Christmas tree! I ordered a tree online. Loved it for 24 hours and then half the lights went out on top part. Did all the troubleshooting like changing all bulbs and checking them and changing fuse. Nothing worked so took it to store with the hopes of exchanging it. They don’t carry in stores. Fine. Ordered online again and arrived in a timely manner but this time the tree arrived without the base. I give up! Will never buy a tree from biglots again. So frustrated and tired of trying to explain to my three year old why we can’t keep a tree.

ordered 4 rugs on line. received 3. have been trying to obtain refund due for 4th rug for over a month. Nothing but excuses & run-arounds. No call backs, emails, or refund. Poor customer service, poor attitude of representatives

Please do yourself a favor and do not buy furniture through Big Lots. For $700 after tax and a protection plan added, and driving 2 hours round trip to a store that actually had one in stock, I expected the dresser I bought to meet a minimum quality standard. It did not. Issues: -The legs are made out of some sort of sorry cheap wood - not nice hardwood, not metal, not even ABS plastic - nothing that can handle the weight of the dresser. One of them split apart while we were tightening the leg to the bottom! Come to realize it was because there was a giant knot in the wood piece! Had to do a quick glue together, tape for stability, drive the end farther into the wood and go to town to find longer screws....another unnecessary added cost. When we finally got them on, the legs could not even handle the weight of the dresser to be tipped over and another leg started to bust out! We had to manhandle it to lean on the bed and then drop it as straight down as we could on the legs. I don't have high hopes that the legs will remain steady - figure at some point I'll awake to a crash in the middle of the night from it collapsing. - There are defects in the veneer on the front. Two places I could see where it's warped, and nicks here and there. Not happy about that. - There was tape all over the inside of the drawers, I guess from where they were cutting and didn't want the cheap pressed wood to rip but I'm honestly not sure. Material also isn't steady - there's definitely give in the bottom. - On the bottom (your) lefthand drawer, there is some sort of paper catching on the inside of the dresser. Guess someone forgot it while it was being assembled. No way to get it out, the bottom is closed in and I can't reach it from inside the dresser.... irritating, to say the least. - Some drawers do not sit flush with the face of the dresser. I didn't buy this thing sight unseen - I went and looked at one before I bought it. No issues with the floor model, but of course there are with mine. - Their online service incorrectly indicated that the store I picked the unit up from had 0 in stock. Because of that, i could not order online and receive a 15% discount. I tried calling customer service to no avail. Sent an email detailing the above, making it clear that the packaging was already ripped up beyond use when I got home with it and I couldn't use it to return. Asked for the 15% discount I should have been able to receive at the bare minimum. The "customer service" representative responded with a copied/pasted message about returns and issued me a 20% off coupon for my next purchase. She could not even be bothered to read my message about the packaging materials or to try to get replacement legs for me at least. Some of the sorriest customer service I've had the displeasure of experiencing.

Don't go to Big Lots if you are looking for a bargain. Their more expensive than the grocery store. The cooking oil, for instance, $5.99 for the off brand maybe four oz. I did purchase a small pantry cabinet. Getting to the check out was a nightmare. It's a maze, there's four ft walls you have to go through. The Stuff...oh my. Have you ever been somewhere and thinking back you wonder "what did I see?" It's dusty the cart's are simply nasty! I won't be going back. I would be embarrassed to recommend this store.

I bought a sectional that all the cushions have fabric balls all over them. Any cushions that we sit on for any length of time causes these fabric balls. The cushions are very scratchy and uncomfortable to sit on. We bought the warranty but it won’t cover it. We met with the manager who assured us he would order us all new cushions. We still have nothing and continue to have a worn out sectional that is a little over a year old. The cushions started to wear shortly after we purchased it. Buyer beware of product and warranty that doesn’t cover anything. It’s a scam!!!!

My Big Lots in Burlington, NC is the best! I needed a mattress quick for a hospital bed I'd had in storage ever since I had recovered from cancer. We had tossed the old mattress before putting the bed in storage (about 4 years ago now) Needed full linens too. (sheets, blankets, comforter, etc). My 86 YO Mom had broken her back and was coming to our house to recover (in a full back brace) and the hospital bed would allow her to sleep more comfortably. It was close to closing time yet the employees took time to help me pick the right mattress and other items I needed. They were helpful, kind and I could tell they really valued me as a customer. I've been back to the store two or three times since and every employee I've dealt with at this store has been awesome! I'll definitely be shopping here again!