Big LotsReviews of biglots.com

My aunt and I went to the Big Lots in Woodbridge NJ on Saturday and I bought her a new recliner..the associate helped me with the transaction and even gave me the delivery associates number to talk to him about delivering my aunts chair. He was extremely polite and told me the chair would be at my aunts house on Sunday. Well the delivery associates name is Dalum and he and another associate brought the chair upstairs and even put it together for my aunt and brought down the old one down stairs and even got rid of the cardboard box for us Dalum and his associate were just super super nice we gave them a very nice tip. They sure did deserved it. I highly recommend asking for Dalum who works at the store for any delivery of furniture u purchase It was a very good experience. Will definitely shop there again in the future.

I have shopped at Big Lots for years, but I have noticed a practice that is pretty deceiving lately. We have gone through a few managers and it seemed to run pretty good. The regular stuff that is sold there all the time seems to have gone way up in price, and they can't blame it on the supply chain. I purchased 3 bags of Frito Lays scoops, that was at the end of the aisle where all the chips and other munchies are. It read 3 for $6. There was no mention on the sign, other than grab them while there's still some left. I got home and when I checked my receipt, I noticed that I was charged the full price for all 3 bags>> $4.49 a whack. I called the store and they told me it was just for the Lays potato chips, which was on the top shelf. I did notice 1 bag of chips while I was looking at the variety of things on each shelf. I think this is pretty low and it was not labeled like that. The girl at the checkout had told me it was just the Lays products, so I figured that the Frito scoops was part of that deal. They had other munchies on those shelves. I have noticed in the last year that some of their sales are mixed in with regular priced merchandise also. I have noticed also that I can get a lot of these munchies and some other their merchandise much cheaper at other stores. Their so called rewards program is a big ole rip off too, cause we have to buy a certain amount before we get any kind of discount. I'll be shopping elsewhere from now on. They can keep their higher priced items all to themselves.

Absolute worst company I have dealt with. Only delivered half my order so called delivery company who said I need to call store and store said to call customer service. After over two hours on phone they just keep transferring you to someone else. Don't buy from them.

Placed an order online and paid extra for same day delivery - item was never delivered, and when I finally got through to customer service (after being placed on hold for 90+ minutes), Big Lots said they were not responsible and could not refund me. Absolutely terrible customer service, avoid shopping here unless you want to just create more problems for yourself.

Just visited the Poway location, staff member, I think her name is Jerdy, was so annoyed when I asked for assistance with a product that was on the very top of the shelf which clearly has signs to ask a staff member for assistance for the products on the top of the shelf. She huffed and puffed like a little child for being “bothered” to do her job, I was so shocked that with her attitude to assist, that when she walked away unknowingly if she was going to assist, i climbed the shelf below and grabbed myself. Please hire people that want to do their job, as this individual is representing your company very poorly.

Bought the 10x12 autumn cove gazebo absolutely junk the wooded post are all starting to crack and customer service keeps bouncing me around like a basketball never again will I ever buy anything big from this store.

I visited the store in Escondido, CA today to return two items with my receipt for a total of $5.38. It was a bad experience from the beginning. The moment I walked into the store, there was no one was available at the front counter registers. As I approached the empty registers an employee seemingly came out of nowhere. During my return process, none of the credit card machines worked when I entered my debit card for the return, and both the employee and manager on duty gave me a hard time with my return. They offered me store credit because the machines didn't work and I refused that because I originally paid with my debit card. So, I asked if they could give me cash back and they refused with an attitude. Finally, after many failed attempts by me, my wife tried the card one last time by using the tap method instead of inserting it and it worked. My refund was processed and I left upset at the poor service that I experienced while I was there.

Well, I never got the furniture, The last conversation was full of promises, never contacted again, I filed a dispute with my credit card company and they are working to get my money back. Went to a local furniture company and bought couch, chair and a half, an ottman and the rug in the display. Was treated so nice, we became friends with the mgr.,She followed us to our car just talking and laughing with us. Furniture was delivered yesterday exactly when promised, delivery men were so friendly, enjoyed meeting them. They placed the furniture right where I wanted it and left with smiles on their faces and a friendly goodbye. I paid a little more for this furniture but it was worth it just for being treated like an important customer to them. I am sure Chase will be able to get my money, they were very understanding and were surprised that a company would conduct business in such an uncaring way. I told the woman at Big Lots she should get another job somewhere else. She was such a nice person but she was not able to do anything for me. I would be ashamed to work in a store like Big Lots who cares so little about their customers.