Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
443 reviews
BigCommerceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands.
BigCommerce (bigcommerce.com) has 443 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
443 approved reviews, newest moderated first
Good platform for basic functionality, but unfortunately, very slow resolution on very fundamental issues (closing out Paypal payment shipments as "shipped", almost no Ebay/Amazon native integration for larger catalogs).
By Chris K.
I'm a big fan of Big Commerce! I would gladly recommend them to anyone!
By Hope
Pricing. Someone has to call me back, left a voicemail and sent a contact form.
By Hani
Great Company in Every Respect! We Switched From Volusion , my only regret is that we didn't do it 5 years sooner.
By Michael
The biggest problem with Big Commerce (BC) is that the company seems to have outgrown their Tech Support capabilities. The second biggest problem with BC is their Analytics (or lack of them). BC seems to be more interested in making things "pretty" than in making them "functional" and business friendly. In addition, where BC used to be very responsive to client needs, they now seem to ignore or dismiss them or use a platitude like our engineers are looking into it. Months later - same response. If it didn't require so much effort our company would pull the eight sites we currently have being hosted by BC. Our new sites are not with BC and we will never put up another site with them
By Robert
I have been very happy with big commerce. Many apps to integrate as you need. Good support.
By Terry
Big Commerce has the best customer support in the business and it is available 24/7.
By Tom
Been here for long time very good place
By jason L.
