Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
443 reviews
BigCommerceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands.
BigCommerce (bigcommerce.com) has 443 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
443 approved reviews, newest moderated first
Very easy to use platform, my only complaint is on-line chat/help BC being USA based and I am in Australia there is a massive time difference so to get issues resolved takes longer than I would ideally like. Email help is 10/10 but again the time delay sometimes isn't great when you have an on-line store
By Robyn
Excellent customer support. CMS is pretty easy to use. Template options are good.
By Jim
Very good experience over all . Great inbuilt features , all inclusive with them price I've paid. Good pricing a small business can afford .
By Umesh
I’m giving you guys five star !!!!
By Greatlookz
Easy to use! Great Support.
By Trevor
Such a great web site building tool and reasonably priced too User friendly
By Danna
Although it comes with many good things, but the fact that it is expensive, lack of theme, and can't even handle Australian GST after logging a case with them for a few months just puts me off. Thinking of switching to another platform soon.
By Trevor
Horrible experience with customer service. They have had issues syncing with my POS system and it’s causing me to lose sales. When I call in every time I’m told- I’m not authorized to assist with that. Wel- lets get someone on the line that can! Going round and round for 2 weeks with NO resolve.
By Adrianne
