Beginner Friendly
Great site for beginners, extremely easy to setup my store and get answers to any questions along the way.
By Sheila L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
438 reviews
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Big Cartel is an e-commerce platform that gives creators, artists, makers, and small brands from all over the world the power to open their own online stores and make a living doing what they love. Since 2005, we’ve helped people sell over $3.5 billion of their work while remaining a 100% independent company. Driven by our passion for creativity and innovation, we stand as a haven for small brands connecting their passion with opportunity.
Big Cartel (bigcartel.com) has 438 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
438 approved reviews, newest moderated first
Great site for beginners, extremely easy to setup my store and get answers to any questions along the way.
By Sheila L.
Big cartel is an excellent platform for creatives. Easy to use, great value, excellent support when required and new features added regularly. I highly recommend! I have been using it for years now to sell different products, the transition from one product to another was easy.
By Paula M.
Response from Big Cartel· Jul 1, 2026
Thank you so much for your kind words! It means a lot to hear that Big Cartel has made it easy to grow and evolve your business over time. We're grateful to have you as part of our community, and we look forward to supporting you for many more years to come!💫
Once you get used to the system layout it's so easy and 'help' although sometimes slow to respond IS very helpful. Would not now move to another platform.
By June
Love that Big Cartel has AI-blocking features! I found it super easy to design my site with the template I chose, and they have great guides to walk you through all the business-y things like outlining shop policies and connecting payment processors. It feels like the whole service is made to work for artists and our needs.
By Hannah S.
It does have a A.I helper just incase I got stuck and it has a free plan. So Big Cartel is amazing if you want to build your website.
By lily G.
Very easy to run
By Myles B.
Very easy to use and a fair price! But the thing I love the most about this site is how the devs (I think that's what they're called?) listen to feedback and implement it. I've been using Bigcartel since 2023 and every update so far has been an improvement! It's nice to know they're listening.
By Dez
Excellent customer service. Reliable platform. Great customizable themes.
By Sharon E.