Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
691 reviews
Big Apple BuddySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Apple Buddy is listed under Shipping & Logistics in New York.
Big Apple Buddy (bigapplebuddy.com) has 691 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
691 approved reviews, newest moderated first
I ordered a Coach bag which I couldn't source anywhere in the UK. I researched the company in terms of reviews, delivery, customer services, tax charges and decided to order. I'm so glad I did. I was kept informed throughout, delivery was when they said it would be and import charges were what I expected. No hidden charges and a really good shopping experience. Highly recommend.
By Tracey
Excellent process with actual customer service! First the ordering process was easy, the tracking accurate, the driver called me as I was not home at the time making it easy for me to let him know where to leave it. Secondly and the best they emailed me to make sure I received my package and was happy with the service allowing me an opportunity to deal with any issues! Well done guys 5 stars!
By Debra J.
The owners have no idea of what customer service is They won’t take accountability for their miss communications and if you raise a complaint they black list you
By kendo336
amazing experience with big apple buddy! i ordered the meta starfire kylie edition and it arrived to the uae in literally just one week. the packaging was excellent, and the customer service was even better. they followed up after delivery to make sure everything arrived safely and that i was happy with my order. special thanks to phillis chan (co-founder) for the great service and reliability. definitely recommend! 🤍
By shamma A.
I was very happy with Big Apple Buddy service. The item I ordered was exactly what I wanted,I could not get that item in Ireland. It arrived within 2 weeks from USA. I definitely will order again
By Moya
Was honestly skeptical at first but they did everything so professionally and efficiently. I got my bag in 2-3 weeks which buying FROM the coach store in the states and delivering to asia, is considered already really fast. Not as expensive as I thought it would be as well. Awesome!
By Declann T.
The Service was good. The item i purchased took a while to arrive in their facillity but the shipping was faster then i expected. I used Paypal as a payment method but i dont know if it was Paypals fault because sometimes when i tried to buy my stuff it wouldnt load the Paypal login. But thats the only Negative thing i have to say.
By Justin K.
No hassle. Prompt service, and they were keen on fulfilling my needs.
By Hassan A.
