Bicycle BoothReviews of bicyclebooth.com

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The Fair Hearing score

3.2/ 5

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484 reviews

Bicycle Booth3.2Average

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About Bicycle Booth

Your one stop shop for Affordable Cycling Apparel & Accessories, without compromising Quality. Rated number 1 in 2018 for most unique Cycling Apparel Online. We carry various cycling products ranging from Cycling Apparel, Cyclist Accessories and Bicycl...

Bicycle Booth (bicyclebooth.com) has 484 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.

Also known as: bicyclebooth.com
Website: bicyclebooth.com
Category: Clothing & Underwear
Listed on The Fair Hearing: 2026

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Apr 12, 2021

Great fun casual product, poor delivery time and exchange process

The product is great, after you wait 6 weeks to get it. Then, if you need to make an exchange, you will only be covered for $10 for shipping, which then takes 4 weeks to get it back to them. Again, you need to wait another 6 weeks to receive your exchange. I bought long pant cycling bibs for the cooler weather. Didn’t need them anymore, it is already late spring. Oh yeah, when I did receive the exchange, the wrong cycling bottoms arrived. Now, they need to replace them. I am still waiting. I started this order of a jersey and long bib pants back in October/November of 2020 and still have not received my order completed and correct. Again, nice product and if you don’t need to make an exchange and you are willing to wait 6 weeks for your order, really cool stuff. The customer service team are very nice and polite, but in an age where many companies (Amazon, Apple, Zappos, Gap, Pearl Izumi, etc) delivery is quick and efficient, they need to step up their game. Maybe a little less focus on ads and focus on customer service and they could really have a fun and decent quality cycling appeal.

By Peter Z.

Response from Bicycle Booth· Apr 13, 2021

Hi Peter, We are saddened to know of this experience you have with us, We are doing our best to help every customer to resolve their concerns. As we checked your case is being handled by one of our customer service representatives already. Please keep in touch with the customer service representative handling your case for further assistance so we can resolve this. We are constantly finding ways to improve our delivery time to better the service and are putting every bit of comments and concerns to elevate our customer experiences during and after sales. Once again, our sincerest apologies for all the inconvenience this has caused you and hoping to be able to atone for all of this trouble. Stay safe Team Bicycle Booth.