Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
85 reviews
System errorSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
System error is listed under House Sitting & Security.
System error (bhochimneysweep.com) has 85 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
85 approved reviews, newest moderated first
Do not hire these people. Hired to clean and inspect chimney. They didn’t inspect chimney.. stood on ground and took pictures. Never really inspected.. didn’t even use ladder.. They didn’t lay drop clothes or pull carpet back. Covered entire room in chimney dust and soot. I had to clean myself. I complained and they knocked $100 off invoice if I paid in cash… crazy!
By chad L.
MADE AN APPOINTMENT AND NO ONE SHOWED UP OR CALLED. WHEN I DID REACH OUT I RECEIVED A MESSAGE SAYING WE ARE NOT IN THEIR SERVICE AREA. VERY UNPROFESSIONAL SERVICE.
By steve B.
SCAM SCAM.. Do not use! Fake 5 star positive reviews!!!!!!
By Brooke J.
If I could give zero, I would! The crew came in & did not lay plastic down until I asked and still did not lay down cloths to protect my carpet. They cleaned small parts of my inner fireplace-left most of it black! They dropped creosote ashes all over my white hearth and carpet!!!! I don’t even believe they know how to clean chimneys. They are a fraud. They did not return calls. I finally spoke yo the owner and he said he can’t do anything?? They should not have charged us and should have paid for carpet cleaning and I had to get out a toothbrush and baking soda to scrub my grout to get it close to white. Ridiculous criminal business!!!!
By Molly
This is a scam business. DO NOT USE!!! They waste your time with appointments they can’t keep, then they refuse to answer your calls.
By Raphie L.
Do NOT hire this company! They advertise as being licensed and insured, but when asked for their license number became extremely rude and even hung up on my husband! Pretty sure they are not legit, and are falsely advertising themselves as licensed. We asked for a full refund when this happened and surprise surprise, have not received it! UPDATE: I called and left a message with this company after they had responded to my negative review. No one ever called me back. No refund received. I stand by my original review. This company is illegitimate!
By Tori P.
Response from System error· Apr 30, 2025
We’re very sorry to hear about your experience and truly regret that your interaction with our team left you feeling frustrated. At BHO Chimney Sweep, we take customer service and transparency seriously, and this is not the experience we want anyone to have. We want to clarify that we are a fully insured and licensed provider, and we are always happy to share our credentials upon request. If there was any miscommunication or if a team member responded in an unprofessional manner, we sincerely apologize — that behavior does not reflect our company values or how we train our staff to interact with clients. Regarding your refund request, we’d like to understand more about the situation so we can resolve it properly. Please contact our office directly at 866-501-1614 or email us at [email protected] so we can address your concerns and make things right. We appreciate the opportunity to improve and restore your trust.
Scheduled someone from this company to address a water issue. Ben came with someone that I found out later was someone he picked up from Home Depot that morning. The guy was putting tile grout on on my chimney. He was going to charge me to change the chimney sleeve without changing it. Ben arrived in a small SUV, no ladder no intent to do the work we discussed
By Ray W.
Response from System error· Apr 30, 2025
Thank you for your feedback. We’re very sorry to hear about your experience and take your concerns seriously. At BHO Chimney Sweep, we pride ourselves on sending trained, uniformed, and properly equipped technicians to every job, and what you’ve described does not meet our service standards. If a member of our team or a subcontractor arrived unprepared or misrepresented the scope of work, we sincerely apologize. That is not acceptable, and we will be investigating the details of this visit internally to ensure it does not happen again. We’d like the opportunity to speak with you directly to better understand what occurred and work toward a resolution. Please reach out to our customer care line at 866-501-1614 or email [email protected]. Your feedback helps us hold our team accountable and improve our customer experience.
DO NOT HIRE THEM!!!! If I could give this company a zero star, I definitely would have. I had called the BHO Chimney Sweep for the Chimney inpsection. The technician they sent to complete the work gave me an invoice with a different company name on it. It did not have an invoice number, there was no address on the invoice, all handwritten, no license number or any indication of licensed / insured. He did not accept credit cards either. His company vehicle did not have the company name or anything on his vehicle. He completed the work within 20 minutes and took the payment. Once he left, I looked up the company name that was on the invoice, i cannot find them anywhere on Google search or anywhere! At this point, I do not know if /how much damage he's done to my Chimney within 20 minutes he was here but PLEASE DO NOT USE THIS COMPANY! The inspection may be only $69 but they will charge so much more for "repairs" that you probably wouldn't even need!! Stay away from them if you are looking for trusted licensed, insured professionals working on your Chimney/fireplace!! I suggest reading other most recent negative reviews left for this company by different people.
By D P.
