Extremely Disappointing Experience
Extremely Disappointing Experience We are beyond frustrated with this company. We placed an order with clear expectations, but what we received was completely different from what was promised. The items in the box were not at all what was agreed upon, and when we reached out to resolve the issue, their response was both unhelpful and dismissive. They refused to offer a return, claiming that the boxes had been opened, despite the fact that the core issue was that the product was wrong in the first place. To make matters worse, they offered a credit for future orders instead of a full refund, which is unacceptable. we paid for specific items, and we expect to be refunded for what was clearly a mistake on their part. It feels like they don’t care about customer satisfaction at all. We will will not be ordering from them again and strongly advise others to be cautious before spending their money here. A refund should be a standard part of resolving an issue, not an optional gesture. Terrible customer service.
By Port Inn & Suites K.