bettertrucks.comReviews of bettertrucks.com

100% of the packages that I've had serviced by Better Trucks have been delayed and then completely lost. Their tracking is garbage and their customer service is nonexistent. Best Buy uses them for fulfillment in New York, so I am not ordering anything from Best Buy again until they fire this atrocious company.

EXTREMELY DISAPPOINTING DELIVERY EXPERIENCE — NO ACCOUNTABILITY On October 7, 2026, Better Trucks marked my Best Buy package containing an expensive Insta360 camera as delivered at approximately 3:04 PM. According to the delivery confirmation photo, the driver left the package unattended outside my apartment door. When I arrived home, the package was nowhere to be found. What makes this situation even more frustrating is that my apartment complex has Parcel Pending secure package lockers. Residents pay for this service precisely to help prevent packages from being lost or stolen. Despite the availability of these secure lockers, my expensive electronic purchase was left exposed outside my door. I believe a delivery company should take reasonable precautions when handling valuable merchandise. I checked with my apartment management office, but the staff I spoke with had no knowledge of the package. The consequences have been extremely frustrating. Best Buy denied my request for a replacement or refund, and I am still responsible for installment payments on a camera I never received. The worst part is that, after everything that happened, I was left without a satisfactory response or solution to my missing-package problem. I am not accusing the driver of stealing anything. I simply do not know what happened after the package was left outside my apartment. But I consider this extremely poor delivery service. What is the point of having secure package lockers if an expensive purchase ends up sitting unattended outside an apartment door? No camera. No refund. No satisfactory solution. I am sharing my experience so other consumers know what happened and can make informed decisions. In my experience, Better Trucks failed to provide the level of care and customer service I would expect from a professional delivery company.

I received a text from Better Trucks saying my package was out for delivery and asking for delivery instructions. I provided the instructions and they didnt even follow them

I am extremely disappointed with my experience with Better Trucks. Before my delivery, I was specifically asked if I had any delivery instructions. I provided clear, detailed instructions to leave my package on the bench by my front door, underneath a covered roof, because rain was expected. Despite these instructions, the driver completely disregarded my request and left my package outside my gate, where it was exposed to the elements and easily accessible to anyone passing by. As a result, my package was completely rained on. What makes this experience even more frustrating is the complete lack of customer support. I attempted to contact the company, but their customer service phone number simply disconnects the call. It is nearly impossible to speak with an actual representative to address an issue. Why ask customers for specific delivery instructions if your drivers are not going to follow them? This experience demonstrates a serious lack of professionalism, accountability, and care for customers’ packages. A delivery company should be able to follow basic instructions, especially when those instructions are intended to protect a package from theft and weather damage. I would not recommend Better Trucks to anyone looking for a reliable delivery service. Their handling of my package and their inaccessible customer service have made this an incredibly disappointing experience.

They delivered my item at the wrong house. I had an order through TikTok and this is the first time this has ever happened. And it’s the first time they used this shipper. I’m complaining to the seller as well.

Thieves! They mark items as “Delivered” but you never receive them. And there is no real customer service contact other a shady email address that they don’t respond d to

Worst! Two missing packages worth $500, both marked as "Delivered", but never delivered!

The worst freight service company ever: it is disgusting. NEVER USE THIS COMPANY FOR ANYTHING. We keep documented videos of all deliveries made poorly and recently sent these issues via emails to Better Trucks for them to rectify the problems. Every single freight service employees of Better Trucks who delivered my packages in the last 3 years, have treated my packages very carelessly. In all weather elements (hot blazing sun or cold snowy Winters), these delivery trucks drivers literally throw my packages on the sidewalk, (in plain view of anyone who can steal them instantly), instead taking the 5 seconds neede to ensure my packages are safe, by placing them in our mailbox (4-foot tall delivery package box), that we have in plain view on our front porch. They are extremely careless and very lazy, and it is disgusting: they should be repreminded for this careless behavior as it is considered unprofessional. The items in my packages thrown on the sidewalk are always destroyed when I open the boxes, whether it is from the hot sun melting my products because the packages are sitting in the sun for hours before I can pick them up, or from being broken because the truckers throw the packages carelessly from afar. It is a continuing frustrating problem and this company does nothing about it. When placing an order online, these retail stores (who use Better Trucks) give no option of picking out a freight service, nor do we even get a notification of what freight service is being used and until we receive our packages. Only after the packages have been delivered, are we made aware of who delivered the packages: we should be notified ahead of time, but we are not. Ulta Beauty is one of the companies who use this company and I refuse to purchase any more products from Ulta Beauty because clearly they do not care, either. This is part of the reason why retail store stores are going out of business: the lack of customer care is supposed to be top priority and these days, these retail stores do not make customer or their packages delivered a safety mailing priority. Again, super disgusting.