BetternetReviews of betternet.co

Response from Betternet· Nov 26, 2025

Hi Alex, Thank you for sharing your feedback. We’re sorry for the inconvenience caused by macOS 10.13.6 no longer being supported. This change was part of our infrastructure optimization to improve performance with our faster and more reliable Hydra protocol and 10G servers, which now require macOS 11.0 or later. We also checked our system and could not locate any previous interaction or request from you regarding this issue. If you contact us directly, we’ll be happy to review your case and assist you with any available options. Thank you again for taking the time to share your experience.

Response from Betternet· Aug 20, 2025

Bonjour, merci pour votre retour. Nous vous prions de nous excuser pour la gêne occasionnée et souhaitons remédier à la situation. Nous vous avons récemment contacté pour obtenir plus d'informations afin de localiser votre compte et de procéder à la résiliation dans les meilleurs délais. N'hésitez pas à nous envoyer un e-mail à [email protected] avec vos coordonnées ; nous nous ferons un plaisir de vous aider immédiatement. Merci de votre compréhension et à bientôt.

Response from Betternet· Mar 20, 2024

Thank you for taking the time to share your feedback. We appreciate your thoughtful suggestion. We have sent you an email regarding your review and if you need further assistance or have any questions, please don't hesitate to reply. Thank you for your understanding!

Response from Betternet· Nov 27, 2023

Hello! We are sorry to hear about the issues you are experiencing with activating your premium subscription. We apologize for any inconvenience this issue has caused. We are here to help. We have looked into your account and can see that your premium subscription is active. To activate the Premium features on your device, please follow the steps below: *Open Betternet and tap the Menu button on the upper-left corner of the app. *Select I'm Already Premium *On the pop-up screen enter your premium email address and tap Sign in *Tap OK and review your email inbox as you will get a verification e-mail. Please check your junk/spam if you don't see the email in your inbox *Once you receive the email, please click on Confirm and your mobile device will be linked to your Premium subscription. Additionally, we sent you an email with the steps to help you with your concern. If you need further assistance or have any questions, please don't hesitate to reply back. Thank you for your patience and understanding!