Quick
Quick, efficient, respectful. Good follow up
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Quick, efficient, respectful. Good follow up
By Patient
Great attention to details of my concern. Questions and concerns answered!
By Patient
great and quick ; efficient and trustworthy
By Patient
I would give a zero but I can't. What a bunch of unprofessional people you have there. I WILL NEVER GO BACK AND I WILL NEVER RECOMMEND ANYONE EVER GO THERE. I work for Amazon and everyone there has been told to never go there for any kind of care. I wouldn't take my dog there. Overpromised and under-delivered. I had to go to Patient First to get a doctor to give me a specifically worded note regarding COVID 19 so I could get paid for being off. I called so many times to talk to the nurse that promised me that she would write any note I needed. Bald-faced lie. She never would come to the phone and another nurse hung up on me. What a joke.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are sorry that you had a negative and frustrating experience with us. We are constantly working to improve our communication and appreciate your feedback. We take feedback like this seriously and will be sharing it with the site manager.
Everyone at this Better Med was friendly, helpful and courteous. I did not wait long at all. Highly recommend this location.
By Patient
We had covid tests for travel to Aruba. We were very happy to get our results in 20 minutes. The staff was very friendly and professional. The office is very attractively decorated.
By Patient
Very effecient
By Patient
Outstanding service
By Patient