They got me in got me out and handled…Great service
They got me in got me out and handled it in a very professional manner
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
They got me in got me out and handled it in a very professional manner
By Patient
Great service from beginning to end. Great staff
By N. A.
Understaffed and in no hurry. We had to call for 30 minutes before someone answered when we arrived at the location. Then waited for our room. It wasn’t ready until 30 minutes after our appointment time and they weren’t busy.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are sorry that you had a negative experience with us. Thank you for taking time to leave us a review. We take feedback like this seriously and will be sharing it with the site manager.
Not very organized. The lady at the front desk didnt know what she was doing.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are sorry that you had a negative experience with us. Thank you for taking time to leave us a review. We take feedback like this seriously and will be sharing it with the site manager.
The best urgent care I ever received was a Better Med in Mechanicsville. The staff were knowledgable and professional. There was no wait time at all. I was treated wonderfully from the time I arrived to the time I left. For me, there is no other urgent care facility better than Better Med!
By Renada
So thankful to have them in Ashland for our minor medical emergencies. They are always fast always courteous always professional. I had a little accident and they took me in right away and took care of the injury.
By Barbara
The office was prompt about bringing me in for my COVID-19 test. The process was seamless.
By Emily
Always a good experience. Staff is fast and efficient.
By Patient