NP Zimmerman is the most rude sarcastic…
NP Zimmerman is the most rude sarcastic person. He misdiagnosed me and then bettermed turns around and charges me an arm and a leg. He didn’t run tests or anything. I plan to never come back here.
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
NP Zimmerman is the most rude sarcastic person. He misdiagnosed me and then bettermed turns around and charges me an arm and a leg. He didn’t run tests or anything. I plan to never come back here.
By Patient
I had an excellent doctor, they’ve always given me great treatment plan is for my upper respiratory, strep throat infection’s. Would recommend highly
By Cindy C B.
Needs were met. All staff was very courteous. Would recommend to others.
By Patient
I loved my provider. Extremely responsive and listened to what I had to say.
By Patient
I would definitely recommend betterMad to anyone their service was quick they were polite and resolve my issues as rapidly as possible
By Thomas M.
Did NOT help with my illness at all!!!
By Chris A.
I filled out all my paperwork online and arrived 30 minutes early like asked - I had waited over an hour after my scheduled appointment and I still had not been called back - time is money and I had meeting scheduled - I told the girl at the window that I couldn't waste any more of my time waiting - 1 1/2 hours is too long and ridiculous.
By Patient
Excellent care and attention to every detail. I have been to three of the BetterMed facilities in Richmond and they treat you fast and with respect!
By Steve