Very friendly
The staff was very professional and friendly The rooms were very clean I like the fact that they cleaned right after we left and they were not overwhelmed with patients like other Urgent care places
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
The staff was very professional and friendly The rooms were very clean I like the fact that they cleaned right after we left and they were not overwhelmed with patients like other Urgent care places
By Patient
Great service. In and out quickly. Very professional.
By Ernest
Making an appointment and checking in was fine. The nurse was less than friendly and did not like being questioned about test results.
By Patient
Response from BetterMed Urgent Care· May 14, 2021
Thank you for alerting us to your experience. We will be sure to share your feedback with the Site Manager.
Very nice place. I was in and out - just what everyone wants!
By Patient
The staff was fast and friendly. The doctor took his time in explaining my results and giving suggestions.
By Patient
Went just for a Covid test and to say they were efficient was an understatement! Got there, called the number, got checked in over the phone, clinician asked me questions over the phone and I was advised to come in. As soon as I got to the room they were ready to check normal things like BP, temp, pulse. Then straight to the covid test and I was moved to another room and in less than 20mins bam I knew one way or the other if I had it. It was so easy and I would highly recommend even for things other than Covid testing.
By Patient
Fast service very friendly people they took the time to listen to you.
By Teresa W.
Excellent services and supportive staff.
By Patient: Beulah C.