Service not bad
Service not bad, but price is to high for just a simple check.
By Patient
Response from BetterMed Urgent Care· Apr 23, 2020
Thank you for your feedback.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Service not bad, but price is to high for just a simple check.
By Patient
Response from BetterMed Urgent Care· Apr 23, 2020
Thank you for your feedback.
They were courteous, professional, and I didn’t have to wait to be seen. I would highly recommend Bettermed. Julie
By Patient
Response from BetterMed Urgent Care· May 22, 2020
Hi, Julie! Thank you for giving us the opportunity to care for you and taking the time to rate your visit.
Best urgent care facility we go to, staff is extremely friendly and caring. From the time you walk in, the front desk to the nurses and the doctors. They listen to you and actually talk back and ask questions. They want to give you the right treatment not just a treatment. I brought my daughter in for what we thought may be the flu, thank goodness she just had a horrible stomach bug. Thank you for making her feel at ease and myself also.
By Tammy H.
Response from BetterMed Urgent Care· May 22, 2020
Glad to hear you had such a positive experience with us, Tammy. Thank you for taking the time to leave us a review and we hope you're feeling better!
No wait, sent to hospital in ambulance due to nasal O2 needs. I really don't recall much but husband had no complaints. Only suggestion I'd make is I would have put a small IV in. Retired CCRN so I know the possibilities, better to be safe. If an ambulance ride is deemed necessary, an access line should be as well. Plus at Hospital ER they put a 22 or 24 in my AC which isn't exactly best practice. Thanks.
By customer
Response from BetterMed Urgent Care· May 22, 2020
Thank you for giving us the opportunity to care for you and taking the time to rate your visit.
I had a great experience. Took about 30 minutes , they are fast.
By Patient C.
Response from BetterMed Urgent Care· May 22, 2020
Thanks for the review! We're here for you when you need us. 🙂
Quick, clean, doctor was thorough. Front staff a little standoffish, not very personal but nurse and staff in the back were very nice and professional.
By S.R.
Response from BetterMed Urgent Care· May 18, 2020
Thank you for giving us the opportunity to care for you and taking the time to rate your visit.
They were very caring and thorough with my Granddaughter
By Donna
Response from BetterMed Urgent Care· May 22, 2020
We really appreciate you taking time out of your day to share your experience with us. Hope your granddaughter is feeling better!
They could not help me with what my ailment was, but referred me to an eye doctor who was able to quickly see me and diagnose the problem. Would recommend.
By Patient
Response from BetterMed Urgent Care· May 22, 2020
Thank you for taking the time to share your experience. Hope you are feeling better!