Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Little wait time. Compassionate. Informative. Reassuring. I will return. Thanks for being right around the corner.
By Melissa G.
Response from BetterMed Urgent Care· Jun 29, 2020
Glad we could be there for you. We appreicate you taking time out of your day to share your experience.
I have visited BetterMed 3 times and each visit was outstanding. The crew are polite, professionals who worked quickly but efficiently to get the testing done. Followup with the nurse who called to give results was helpful and answered all questions and requests I made. I highly recommend BetterMed
By Stephanie
Response from BetterMed Urgent Care· Jun 29, 2020
Thank you for taking the time to recommend us, we truly appreciate it. Hope you're feeling better!
Appointment went smoothly and on time. The staff was excellent.
By Paul R.
Response from BetterMed Urgent Care· Jun 29, 2020
Glad we could be there for you, Paul!
They met my needs and were very professional.
By Patient
Response from BetterMed Urgent Care· Jun 29, 2020
Thank you for the positive review, we appreciate it!
I showed for testing close to closing just as clouds erupted in a downpour. Staff were cheerful, kindly and professional, in the rain!
By John
Response from BetterMed Urgent Care· Jun 29, 2020
Glad we could be there for you, even in the rain! We appreciate you taking time out of your day to share your experience.
Even in these COVID-19 times, you are very responsive and easy to access
By Linda R.
Response from BetterMed Urgent Care· Jun 29, 2020
Hi, Linda! Glad we could be there for you. We appreciate you taking time out of your day to share your experience.
great place for care without an appointment. I like the Recency Mall and Broad Street locations.
By Patient in R.
Response from BetterMed Urgent Care· Jun 29, 2020
Thank you for giving us the opportunity to care for you and taking the time to rate your visit.
Front desk "nurse" very unwelcoming. No personality at all. Dr. was fine. BetterMed auto charged me $75 - claimed it was my copay. However, BetterMed claims the visit as "emergency services" to get a higher fee. NexCare files as a regular Dr. appointment; as such, my copay is lower ($10). Will not visit again.
By Patient
Response from BetterMed Urgent Care· Sep 3, 2020
Thank you for your feedback. I understand your frustration and will be sharing your feedback with management. If you have any questions regarding billing, please feel free to reach out to Tina Lester, Director of Billing, at [email protected] or call (804) 377-9111.
