Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
The staff in the back were wonderful. The person at the front desk was rude & very disrespectful
By Debra M.
Response from BetterMed Urgent Care· Jun 30, 2020
Hi Debra, Thank you for your feedback. I am glad you had a positive experience with our medical staff, however we are disappointed to hear your less than positive experience with front office staff. We will share your feedback with our management team.
Very friendly and professional staff. Recommended BetterMeds to other family members and friends.
By VBM
Response from BetterMed Urgent Care· Jun 26, 2020
Glad to hear it! We appreciate you taking the time to share your experience and recommend us.
Took covid 19 test in March. Still don’t know test results. I’ve called and emailed many times. No response
By Patient
Response from BetterMed Urgent Care· Jun 3, 2020
Thank you for your comments. I’m sorry to hear about your wait and that communication with the location has not been acceptable. Please email [email protected] with your phone number, date of visit and location and a team member will call you right back to discuss. Thanks again for your feedback.
Excellent in all aspects!
By Patient
Response from BetterMed Urgent Care· Jun 26, 2020
Thank you for the positive review, we appreciate it!
Great people there who genuinely care about their patients!
By Patient
Response from BetterMed Urgent Care· Jun 26, 2020
Thanks for the review! We're here for you when you need us. 🙂
They were very professional and very quick
By PatientAnita
Response from BetterMed Urgent Care· Jun 26, 2020
Thank you for the positive review, we appreciate it!
Good care, and felt safe
By Patient
Response from BetterMed Urgent Care· Jun 29, 2020
We appreciate you sharing your experience with us!
All the people I interacted with were first rate in every way. Much less stressful than I expected.
By Patient
Response from BetterMed Urgent Care· Jun 29, 2020
Glad we could be there for you. We appreicate you taking time out of your day to share your experience.
