Always treated well
Always treated well
By Pam C.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Always treated well
By Pam C.
You did a great kob
By Patient
Efficient and effective
By Patient
Kind considerate and thorough
By Thomas L.
During my first visit to BetterMed Urgent Care, I thought everything went well and the process was pretty much seamless. Staff was knowledgeable and professional.
By Kim
Friendly, Clean and Fast!
By Elizabeth
Very organized and friendly. Would recommend their services
By Patient
I am pleased with the quality of service when getting drive through COVID-19 test 4/5/20. I was told by the receptionist that I had to pay a $20 copay that day and I was fine with that, however, I was not told about any further fees for the test. BetterMed advertised COVID-19 testing was available and I also heard on the news that it would be FREE of charge so I was surprised to pay $20. I received a statement from United Health Care claiming $150 was billed and I owe $93.54! I am surprised and quite frankly feel mislead from the get go. I should have been informed of this billing process over the phone prior to scheduling test. You need to be more specific about TOTAL cost of services.
By Patient Lisa P.