Excellent care!
Excellent care!
By Olivia B.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Excellent care!
By Olivia B.
Great experience
By Patient
They were nice, efficient, courteous, and delivered my results in a timely manner. I was not terribly thrilled that I had to go to the bathroom at a nearby store while I waited for my appt time. Mostly positive.
By Patient
I was tested six days ago, first appointment of the day. Since then, I have recovered from my symptoms and my results have yet to be given to me. I have called many times since hitting the five day mark and I was told they are backed up. However, an employee at Bettermed said it was strange that I haven’t received my results Since others tested after me received theirs already. I have spoken to five different people at Bettermed and they keep telling me the same thing. If the reason is actually Labcorp, then ok, get on the phone and fast track my results. You would think with what this virus chaos has caused and the emphasis put on it globally, I would receive my results faster than the time it takes to get a loan and buy a house. Meanwhile I continue sitting at home feeling fine burning vacation days. This is great!!!!!!!!
By James W.
Response from BetterMed Urgent Care· Jul 10, 2020
Hi James, I'm sorry you had a frustrating experience with us. We are doing our very best in responding to the volume of exams and testing. A provider should have since contacted you with results. Thank you for your time and giving us feedback. Stay well.
Super friendly staff and quick service. Also able to get a same-day appointment!
By Patient
Very professional Exhibited great care and understanding.
By Patient Stanley K.
Quick easy fast results!
By Susan
Very well organized and professional staff
By Patient