Service was safe
Service was safe, fast
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Service was safe, fast
By Patient
Except it took 6 days to get my results, and I had to call after the other two people went with and my wife Got there results. One got there results one Wed. Morning. My wife got her results around 3:00 on Wednesday pm. I finally got my results, after calling in and pegging for my results at 4:30 pm. We all took our test Friday morning at 10:00 am.
By Karl Reed Schweickert, J.
Didn't have a Covid test. Charged me $500. Insurance wouldn't pay them.
By Brian M.
Response from BetterMed Urgent Care· Jun 30, 2020
Hi Brian, I am sorry that you did not have a positive experience with us. Please e-mail Tina Lester, Director of Billing, at [email protected] or call (804) 377-9111. She will gladly discuss your billing issue with you.
Fast and professional. As a healthcare worker myself, I appreciated the care and concern the nursing staff took during my visit
By Patient
Great experience, very professional and no delays
By Patient
Excelente they took care of me with great professionalism I felt good, thanks to our heroes who are you God bless you
By Leticia
Awesome experience,felt like I was listened to and treated well
By Patient
Wonderfully efficient providers and caring staff!
By Patient Michelle B.