Organized
Organized, friendly and efficient.
By Patient
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Organized, friendly and efficient.
By Patient
The location I visited is convenient, the staff is very friendly. The visit was efficient and quick.
By Patient
I have only been to the Chesterfield location. I trust the complete staff, as everyone has always been efficient, professional and friendly. Excellent place to go instead of hospital. If needed they will make sure you go to the hospital and have them waiting on you.
By Alta S.
They did a great job with making their COVID related procedures feel seamless. The team was pleasant and hey.... any place willing to do testing for an illness with no vaccine is a five star place to me. It’s not their fault it requires a tiny q-tip to be shoved into my brain.
By Patient
I've been to BetterMed twice now. Once for COVID-19 testing where they were right on schedule and explained each procedure to me and listened to my concerns. They were thorough and made me feel safe. The second visit was for an urgent care situation where again I was well taken care of. I wish that they could be my primary care provider! Thank you BetterMed at the Regency Shopping Center in Richmond VA! Highest of praises!
By Teresa
Great experience!
By Patient
This was a pleasant experience. All the employees were efficient and personable. The whole process was efficient.
By Patient
Great service. Timely and efficient!
By Patient