Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
This visit was nothing less than exceptional from the time I walked in and was greeted by the receptionist. They were very efficient collecting my info and I went straight to the back and was seen by the nurse and PA within minutes. In and out in record time, highly recommend!
By Patient
I love them,only problem was I needed paperwork done for disability and they don't do it and my primary won't do it cuz he didn't do the test
By Patient
I have left two messages for the billing team and gotten no response.
By Patient
Response from BetterMed Urgent Care· Sep 21, 2020
Hi There, Thank you for leaving feedback. We will share this with the Billing Department and someone will be in touch. We apologize for this frustrating experience.
Couldn't even get my info correct.
By Patient
Response from BetterMed Urgent Care· Sep 21, 2020
I am sorry that you had a frustrating experience with us. Thank you for leaving feedback, we will be sharing it with the site manager.
COVID Test process was quick and painless. Staff was friendly and professional.
By Patient
I would rate our experience as excellent. We called when we arrived, staff responded promptly and professionally. Instructions were clear. We were in and out in no time.
By Diana and N.
The staff was very friendly and caring, i felt very respected.
By Patient
Everyone there is professional and pleasant, and the facility is modern, clean and comfortable. My family and I have been there a number of times, and we have always been seen promptly.
By eileenb
