Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Wait time for testing to be done was very long - there was a mixup and they thought it had been done and had not so I had to wait an extended amount of time.
By Patient
Response from BetterMed Urgent Care· Oct 22, 2020
Hi there, We apologize for this frustrating experience and the long wait time. We will be sure to share your feedback with the site manager. Thank you for your time.
Staff was pleasant and quick.
By Patient
Clean location, quick service! Can’t ask for anything better for Urgent care.
By Kayla V.
The staff was timely, kind, and answered all my questions.
By Patient
I needed a rapid covid test for travel to Maine and a friend recommended Bettermed. The process couldn't have been easier. I signed up for the test a couple of days in advance. The day/time of the test you call in from their parking lot, a nurse will then ask some questions, and then you will be directed inside to a room. You will have have the test (totally painless, it made my nose itch a little) and will have the results in 15-20 minutes.
By Wendy
Service is good as far as doctor. But billing is a nightmare. I tried on many occasions to get a person to call me back. I wanted to let them know the card they had on file was invalid. I ran that card a long time ago and they kept it on file. I wanted to give them new card information. But they sent me an email saying the card was invalid. No kidding it was! I was trying to tell them all along. I hope I don’t get a service charge for the invalid card. I guess I’ll have to wait and see when they send me a paper bill. I still haven’t gotten a call back from billing despite the many detailed messages I’ve left.
By Patient
Response from BetterMed Urgent Care· Oct 22, 2020
Hi there, We apologize for the frustatrion surrounding our communications. Someone from our billing team will be reaching out to you. Thank you so much for taking the time to leave feedback.
i had something wrong with my foot and they did xrays but that’s really it but told me nothing was wrong. they really didn’t have an answer for me i was in so much pain so i went to ortho va and found out i had a broken foot this whole time . i do love the staff at better med but i wish i was able to get my foot taken care of. and i wish they had looked into it more .
By Patient
Great experience!
By Patient
