I was very pleased with the…
I was very pleased with the Proffesional and Rapid Service.
By Martha S.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
I was very pleased with the Proffesional and Rapid Service.
By Martha S.
Very little wait time. Very friendly. Satisfied with my care for a sprained ankle. will go again if needed on a weekend.
By Mary Ann J.
Organized & kind
By Debra E.
Arrived.....took test.....left. Quick and convenient service.
By Patient
Visited BetterMed-Colonial Heights at a time of an urgent need. Staff from scheduling to provider and all in between were professional and thorough, even during a challenging time (COVID). I appreciate the way they assisted me and addressed my needs. They are my future go-to for rapid care, thorough care.
By Brian C.
Great communication and follow through
By Patient
The only issue was me having lost my insurance card but helped try to resolve even this. They could not have made this any easier.
By Patient
I had to wait a long time once I got back to the room and they didn't send my results when they came in. I had to call and ask them to post them. But the staff were very nice and professional.
By Kylie
Response from BetterMed Urgent Care· Nov 4, 2020
Hi Kylie, we are very sorry that you had such a negative experience with us and we understand your frustration. Our poor communication was not acceptable and we will be sharing your feedback with the site manager.