During this time of stressful Covid 19…
During this time of stressful Covid 19 risks, the personnel of BetterMet were very helpful and attentive to my needs.
By Dana R. H.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
During this time of stressful Covid 19 risks, the personnel of BetterMet were very helpful and attentive to my needs.
By Dana R. H.
Fine service
By Patient
Very professional staff, efficient service and clean facility
By Patient
Great staff and service
By WAYNE M.
As far as going to the doctor this was about the best visit I have ever had. Everyone from my check in to check out has obviously had great customer service / caring training.
By Patient
Came for a Covid test and it was Negative. Fast and orderly!
By Gudny M.
A very professional and compassionate staff.
By Tom M.
I had a rapid COVID test. I actually had a nurse tell me that she isn’t going to live in fear about COVID, that when it’s her turn to die, she’ll die. And that people should relax. It is NOT a nurse’s job to tell a patient that COVID isn’t something to be concerned about. And the faulty logic is unbelievable! I wonder if she locked her door before she left home. Did she wear a seatbelt to work? Did she advise her kids not to get into a car with a stranger? Her “logic” would say “no” because if it’s her time, the cautionary actions would be useless. However, I bet she did all those things. NOT professional at all.
By Patient
Response from BetterMed Urgent Care· Nov 6, 2020
Hi There, Thank you for alerting us to this experience. We take COVID-19 very seriously and apologize for any frustration or concern you experienced during this interaction. We appreciate your time and will be sharing your feedback with the site manager.