It was ok
I pay you for a service and then you tell me what to do
By William R. H.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
I pay you for a service and then you tell me what to do
By William R. H.
Exceptional patient care, professional and prompt service!
By Virginia D.
The staff was very professional and courteous at all times.
By Patient
I was very impressed with the organization and professionalism of the staff. They were very thorough and polite.
By Patient
The staff, nurse, and doctor were all polite, caring, and on top of everything. Dr. Klase was knowledgeable and didn't mess around with a cat bite. He gave my daughter a shot of antibiotics and prescription. I believe the shot saved us from having to go to the ER 2 days later. I would definitely go back again for acute care.
By Parent Jody H.
Quick and efficient. Thank you.
By Peter
My daughter had a red itchy eye and I thought she needed drops for pink eye. “McKool” did a thorough examination with drops and an ultraviolet light to realize it wasn’t pink eye but a scratch in her eye. So glad she went.
By Patient
The visit went very smoothly, staff was friendly and efficient. Lori took good care of me, and the office called to check on me.
By Jordan