The staff is always very polite
The staff is always very polite. They work fast and even on busy days you are seen swiftly. Never once was anybody there rude to me.
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
The staff is always very polite. They work fast and even on busy days you are seen swiftly. Never once was anybody there rude to me.
By Patient
Went in for a COVID test. Simple process to schedule and was a quick and easy visit!
By Patient
Hello. When I arrived I called to inform the staff i was outside, the phone keep ringing for 10 mins. No one would pick up to place me hold. Then I got out my car to tell them I’m currently calling them, then she picks up the phone. My appointment was at 11:15am however I wasn’t seen until 12:05pm. The first room I walked in the nurse or whomever was very dry. I asked 2 questions and then realized she was having a bad day due to whatever. I will go to the one on Chester next time.
By Patient
Response from BetterMed Urgent Care· Jun 17, 2021
Hi There, Thank you for taking time to leave us feedback. We are sorry that you had a negative and frustrating experience with us. We take feedback like this very seriously and will be sharing it with the Site Manager. If you would like to speak more about your experience with someone on our staff please send us an email at [email protected].
Was taken care of but my appt lasted for most of the day I didn't get out ofthere till 630pm
By Patient
Thorough and professional care.
By Patient
Went to BetterMed Chester, needed to be xrayed. Xray tech not there that afternoon had to go to BetterMed Hull Street for xrays. Was Xrayed and told no fractures, possible bruising internally. Pain persisted went to Bon Secours Westchester a few days later and xrays showed fractured sternum.
By Edith
Response from BetterMed Urgent Care· Jun 17, 2021
Hi Edith, Thank you for taking time to leave us feedback. We will be sure to share your review with the site manager. We hope you are feeling better.
We love Better Med! We were seen quickly. We never have to wait very long. Health care workers always very friendly & help us with our health care needs.
By Patient
The staff really went above and beyond to ensure that I got my COVID test results back in time to meet the airline and government requirements that are in place for international travel to Nicaragua. Thanks so much!
By Eric E.