Good care, hard to get COVID testing appt
They were very good. Just hard to get a COVID-19 testing appt which their website says you need to be tested. But w Thanksgiving coming up, I guess that’s understandable.
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
They were very good. Just hard to get a COVID-19 testing appt which their website says you need to be tested. But w Thanksgiving coming up, I guess that’s understandable.
By Patient
Wonderful experience even though I was really sick!
By Patient
Needed a rapid test for Covid-19 and they had an opening in under 48 hours. Both the staff and the doctor were friendly and responsive to any question that I may have had. Facility was new and clean and very safe. I have already recommended it to many people, and will return if ever necessary.
By Rosemarie O.
Great staff. Thank you Jennifer for being so kind!
By Dentist M.
i came in with a RED Floater in my right eye. Technician took my blood pressure which was a little elevated; (WHITE COAT SYNDROME). Nurse Practitioner walked in says I need to be transported to VCU Emergency Room because she felt I had experienced a stroke. I am an EMT and had no Stroke related symptoms. She did not examine me PERIOD. Almost went; second thought called eye dr and was verified fine.I will be fighting any and all charges. Buck Bottoms
By Patient
Response from BetterMed Urgent Care· Dec 9, 2020
Hi there, We are sorry that you had a poor experience with us. We take feedback like this seriously and will be sharing it with the site manager.
Its was good. I wait little bit but all good. I visited for covid-19 test for traveling the doctor treat me and bring alternatives just in case of any exposure.
By Patient
Very Friendly Staff & Very Efficient
By Patient
They were very professional and very nice!
By PatientDeborah