caring staff!
I felt safe and comfortable. the staff and doctor took good care of me during my visit.
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
I felt safe and comfortable. the staff and doctor took good care of me during my visit.
By Patient
They were behind schedule and very unprofessional
By Patient
Response from BetterMed Urgent Care· Dec 29, 2020
Hi There, We are sorry that you had a negative experience with us and understand your frustration. Thank you for taking time to leave us feedback. We will be sure to share it with the site manager.
I had appointment at 330 called in at almost 4 didn't get out till almost 5 just for a quick covid-19 test
By Patient
Response from BetterMed Urgent Care· Dec 29, 2020
Hi There, We are sorry that you had a negative experience with us and understand your frustration. Thank you for taking time to leave us feedback. We will be sure to share it with the site manager.
Great job! I felt safe... no crowds. Quick and painless Covid test and even better results! Thanks, Linda
By Patient
Appointment is difficult to get
By Patient
The service at the front desk it was not good , rushing and a little rude to be honest. Other than that everything was excellent.
By Patient
Quick, efficient and professional
By Kathleen Vaughan W.
I was received on time, got a test quickly, and learned my results (negative). I had no qualms with the experience.
By Patient