Excellent care
Excellent care! Gentle nurses and doctor.
By Mark
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Excellent care! Gentle nurses and doctor.
By Mark
Excellent service
By Henry P.
Great service!
By Patient
Excellent service
By Patient
Fantastic experience. Very clean and sanitizing protocols followed. Friendly caring staff. Very informative NP
By Patient
The wait was too long. I will advise patients showing up for the Covid test to show up on time and not 30 mins early.
By Patient
Response from BetterMed Urgent Care· Jan 7, 2021
Hi There, Thank you for taking time to leave us feedback. We will share your experience with the site manager.
Called that morning to get a Covid test. They got me in. Performed a quick test and a PCR text both with positive results. Clean facility, quick and professional. Would like to be able to schedule a follow up test in 10 days though.
By Melissa
We’ve had to use BetterMed several times for Covid testing. Each time, they have been professional, efficient, and knowledgeable. The offices are always clean, and the staff friendly. We had to wait about an hour the last time, but these are unusual times for all of us.
By ccott