Great service
Great service , clean environment. Friendly staff.
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Great service , clean environment. Friendly staff.
By Patient
Very professional medical service. Thank you
By Patient
Better Med was 100% better than Patient First. Everyone from the nurse, lab tech and especially the doctor were great l!! The doctor took her time with me & was very thorough. The rooms were clean and PRIVATE with an actual door not a nasty curtain. I will never return to PF if I can help it.
By Angela R.
We got right in and the doctor identified our needs immediately.
By Patient
Safe, easy scheduling and wonderful staff
By Patient
Awesome service and very safe atmosphere
By Jeannette
Service was good and the PA was awesome, but I was told it would take 15 minutes after my COVID test and I set there for almost an hour waiting for them to deliver my results.
By Patient
My telehealth appointment was canceled because of the reason, and I was able to promptly be seen by Patient First Telehealth for the exact same reason with no issues. A waste of time.
By Patient
Response from BetterMed Urgent Care· May 4, 2021
We are sorry that you had a negative experience with us. Thank you for bringing this issue to our attention.