Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
82 reviews
Better Lending LLC. NMLS 2085351Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a full-service mortgage lender with an easy and transparent process, with lower rates.We are committed to building customer relationships and are focused on listening to our customers to provide proactive guidance and counsel in a responsive, professional manner. We believe in conducting business with integrity, respect, honesty, privacy and in the highest ethical standards. We promise to truly care for our customers, as well as our fellow employees going the extra mile to recognize their successes and their needs. We expect each employee to be accountable for their actions and responsible in delivering exceptional service. We are passionate about our work and share energy and enthusiasm with our customers and co-workers. We encourage an environment that supports teamwork, collaboration and cooperation to do what is the very best for our customers and First Savings Bank.NMLS: 2085351
Better Lending LLC. NMLS 2085351 (betterlending.com) has 82 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
82 approved reviews, newest moderated first
Mr Mccormick was very helpful in our refinancing process a lot we didn't understand he walked us through it all. He was patient with me made us feel like we were family enjoyed working with him!!
By Druehelen & Edward C.
Adam McCormick was very helpful and done everything he said he would do A++++
By Paul T.
I worked with Adam throughout the process. I found Adam to be helpful, direct and responsive. Any and all questions raised by us, were addressed to our satisfaction. We appreciated the superior customer service.
By Michael H.
Working with Adam McCormick was amazing! I had called several other lenders and got the run around. Adam was straight forward, honest and closed quickly. Thank you Adam and Better Lending!
By Paula
Working with Adam McCormick was great. I felt he was extremely knowledgeable caring and interested in providing me with the best loan experience to meet my refinancing needs. Thank you Adam and Better Lending!
By Yvonne
Prior to trying to refi with better lending I tried with American finance. American finance paid for my appraisal and at the end I was unable to refi because I needed reserves that I didn't have..no biggie... then better lending told me they didn't see why I needed reserves and could refi and get me a great rate.. after a month of dealing with the paperwork and getting my appraisal that I had to pay 700.00 to get. They asked if I had reserves and that if I didn't they couldn't help me. So at the end of all this. I'm not getting my refi and I'm out 700 bucks for things I told them about and Sean told me oh no no you will be great we will get this all done... worst experience ever.
By Kenny F.
Kim Shackleford is the best loan officer I have ever worked with. She is upfront, honest, diligent and doesn't leave any stone unturned. This is why I called her when I was looking to refi for the second time. She understands the process and gets things done right. She isn't just looking to sell a loan she makes sure that it makes sense for you as well. Her assistant Nicole is also diligent and gets things done in a timely manner.
By Jean Y.
Trena did an excellent job. I also recommend a new client to her. Thank you so much!
By NADIA G.
