BetterLegalReviews of betterlegal.com

⭐ 1 star Very disappointing experience with BetterLegal. We paid full price for our company setup despite an advertised promotion that was never honored. Then, we discovered an additional $300 charge to our credit card that we did not authorize. I have requested a full refund and an explanation. Having to chase down an unexpected charge after already paying for the service is frustrating and unacceptable. This experience has completely undermined my trust in BetterLegal, and I would not recommend them.

There is no way to cancel your registered agent service in your account. When I tried to contact them and cancel my registered agent service, they never replied. I called once and was on hold forever then finally hung up, then I tried 5 different email addresses (filings@, support@, info@, hello@, and admin@). Finally, I canceled my card, so they can't charge it. Now I'm getting emails warning me that they can't charge my account. Good. Maybe that will end it. The entities are Mustard Seed Homes and Fusion Coliving.

Very very bad experience no contact no communication took almost 2 months I attended to cantack them through their contacts platform several times no answers no contact I wish I did it myself Please save your money and time Very poor services very poor communication This company should be investigated by TX AG office and BBB . Zero rating.

Deceptive company. Please do your due diligence before ordering with this company. They do not respond. No phone number. Their 5 star rating in their Google sponsored ads is also another deceptive practice. Steer clear from this company.

Subject: Immediate Action Required – Filing Discrepancies and Refund Demand I am writing to formally address significant concerns regarding the handling of my business filing. I have received multiple communications stating that my company was successfully filed on March 21, 2026. However, to date, I have not received any official documentation confirming this filing. Additionally, a search of my state’s business registry yields no record of the organization, which directly contradicts the claim that the filing has been completed. Further, I have received follow-up emails indicating that filings may take longer than expected and are still being processed. This is inconsistent with the prior communication clearly stating that the filing had already been completed and that the next step would be obtaining the EIN. No progress or documentation related to the EIN has been provided. Attempts to resolve this matter via phone have been unsuccessful, as I have only been met with an automated AI system. This lack of access to a live representative is unacceptable given the seriousness and time sensitivity of this issue. At this point, the inconsistencies, lack of transparency, and failure to deliver services as represented raise serious concerns. I have adhered to my obligations and made payment in good faith, and I expect the same level of professionalism and accountability in return. Due to these unresolved issues, I am formally requesting an immediate refund of all fees paid. If this matter is not resolved promptly, I am prepared to pursue further action to recover my funds. I expect a clear response, including either proof of completed filing with verifiable documentation or confirmation of a full refund, without further delay.

Scam company. There is no way of contacting a human, only web form, they do not respond to emails and the phone number I was able to find only connects to an AI agent. As far as I know they don't exist. After paying them for several years, all of a sudden my account login "does not exist" and there is no way of addressing this issue.

I am their customer. After 10 emails and many voicemails, they never returned a call regarding Registered Agent Service. Untrustworthy and corrupt bait-and-switch business practices. If I could give them negative stars

Writing this review out of frustration, I paid for LLC prior to the new year , I get the holiday time and all but it's been two weeks since and there's been no progress. I used a different service before and had no issues, figured I'd give these guys a shot due to the great offer but after 3 emails I've received no response. Their website still says black Friday deals, there's terrible reviews everywhere about their lack of customer service , lack of response and lack of care and it's showing. Their policy you do not receive a refund for any reason so now I'm SOL and lost the $ since I'm sure my LLC will never be filed. Will be also reporting to the BBB.