Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
407 reviews
Better ImpactSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.
Better Impact (betterimpact.com) has 407 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
407 approved reviews, newest moderated first
Since starting to use Better Impact, management of volunteers has changed immensely for me. Volunteers can easily sign up for shifts, and the system creates a schedule for them to see. I can create and save commonly used reports to make viewing these items more efficient. I'm very happy with the program, and still learning more ways that I can use it.
By Angela B.
We are a small 40 member volunteer emergency response team in Southern California. We evaluated over a dozen online applications before selecting Better Impact! BI has met our automation needs and their customer service and technical support are spot-on! Adfditionally they are reqularly providing application updates to improve the functionality. Lastly, their pricing is perfect for small teams like ours without compromising value. You will not be disappointed!
By Thousand Oaks D.
I used the chat feature on Better Impact today and once again the service was stellar. The support experts are knowledgeable, courteous and friendly. Shannon form BI was able to spot something I was missing in a volunteer setup window right away and provided clear and concise instructions to correct the issue. You can't go wrong with Better Impact, they're notch in every category. One small complaint though, only five stars? I would give the support staff ten stars if I could! Thanks again.
By Laguna C.
Response from Better Impact· Sep 18, 2019
Hey Laguna - Thank you for chiming and and mentioning Shannon by name. Although she's been using our software for a long time, she just joined the team at the beginning of the month and this made her day! :-)
I believe there should be an easier way to log hours and attach to organizations. It would be much better if those were on the same page, rather than logging into one account on to the other.
By Megon P.
Response from Better Impact· Sep 16, 2019
Hi Megon. I have good news. :-) Volunteers don't need separate profiles to volunteer in different organizations (schools in your case). Open a support chat the next time you're logged into the admin portal and we can help you with this.
i love BI is very good en easy to yous if yo need help you have help all the time is very good
By patrick
First thing I log into as soon as I get in to work! Easy to use software and helps with my dad-to-day management of volunteers.
By Sara
Easy to use and manage.
By TIFFANY D.
Better Impact has made volunteer management so much easier! Always there with support on any topic that we need and their eLearning library addresses most issues without needing to contact them for support.
By Robin B.
