Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
I was a little apprehensive at first but so glad I started this online therapy. I feel comfortable and secure talking about what's bothering me and what issues I need help with. My therapist answers me right away when I have a concern or feeling down and my online session is always uplifting.
By Debra
Betterhelp has been a godsend. I have found the counseling that I have received through the app to be more effective than previous attempts at in-person therapy. I think this is because I can literally have a session anywhere. This allows me to be in a comfortable environment, instead of an office setting.
By Ellie D.
Great service with wonderful counselors. After seeking help with counseling issues, I was quickly matched with a counselor that helped me for the next few months. The counseling service was productive and fairly cost-effective. There was an issue where their chat service during live sessions would cut out and leave us struggling to communicate, but since they've transitioned to the new chat service, I haven't seen any of those interruptions. Would and have definitely recommended BetterHelp.
By Dan
So far I have been matched with one counselor. She seemed interested in me and willing to listen but come time for the first live session, she's no where to be found. Incredibly unprofessional service on my first attempt on getting help with this site.
By Jamie C.
Response from BetterHelp· Sep 11, 2020
Hello there, This is not an experience we want for any of our members to have. Please contact our team directly at [email protected] and we will further review and assist.
Pretty early in the game to give a real review but so far, so good. Worth the money.
By Jessica O.
I can't say enough good things about both BetterHelp and my counselor, Dena Henry. The site itself is extremely easy to use and set the user up for easy communication. Scheduling is easy, the price is great, and I would recommend this service to anyone that wants to grow themselves and gain control of their emotions.
By Kyleigh N.
It is a lovely feeling to have found a counselor at Betterhelp who has been committed to this online counseling platform and profession for many years. Because of his commitment, I have been able to return to Betterhelp when life brings those bumps that can be smoothed with support. I have returned to my counseling journey three times on this platform, and the ease of use, with typing texts, connecting through chats, phone or video, is very convenient and supportive. If you find a counselor who is committed to the platform, you are lucky. And if your counselor does not suit you, you can easily change your counselor and try someone else as this platform allows this easily and anonymously. I HIGHLY recommend the online counseling platform of Betterhelp.
By Audrey
This site, I would highly recommended to anyone
By Cf
