Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
She is a wonderful listener and great resource to kind of have you second guess the worse thoughts or feelings you have and turn them around in to thinking in a different perspective I enjoy her presence and look forward to our meetings.
By Brooke W.
The way BetterHelp handles billing is anything but helpful, especially for new users. While they offer several plans, the only one that allows consistent weekly therapy sessions costs around $260 per month — and even that plan isn’t ideal. I encourage you to review all their options, but the cheaper tiers strip away key features, making them unsuitable for anyone who needs to talk with a therapist more than once a month. In my experience, getting weekly appointments is unlikely. You might spend a week or two just to get your first session, only to find the therapist isn’t a good fit. Then you’re back to searching for another, which could take another couple of weeks — leaving you near the end of your billing cycle with maybe one or two sessions total. It’s incredibly frustrating to pay for a full month and only receive a single appointment. To make matters worse, BetterHelp floods your phone and email with reminders before appointments but gives no notice before automatically charging you again. I’m not trying to discourage anyone from seeking therapy — it’s incredibly important. But I hope people read this and consider other options. If you do try BetterHelp, I sincerely hope your experience is better than the months I wasted with them. Edit: I was able to get a prorated refund which is a good start.
By Tom L.
Response from BetterHelp· Nov 10, 2025
Hi Tom, thank you for taking the time to share your feedback. I’m sorry to hear about your experience and understand your concerns regarding billing and session scheduling. We truly want to make things right for you. I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly, so we can make sure any concerns are addressed. In regards to billing, our team is typically able to provide accommodations such as extensions or credits which allow you to have more time to meet with your therapist if there are any scheduling issues. Thank you again for sharing your experience, and we hope to have the opportunity to resolve this for you.
They matched me with my perfect therapist. I really enjoy the app and the journal options. I would highly recommend this platform.
By HDH
My therapist was great; dealing with grief over death of a spouse, but the site charged me $81 for no session. When contacted, they stated I had agreed to an ongoing contract per month EVEN IF I HAD NO SESSIONS. It is shameful they prioritise $ over helping folks. Just beware- this is an ethically challenged site and be careful
By TD A.
Response from BetterHelp· Nov 7, 2025
Hi there TD Allen, It looks like our team has since followed up with you and provided a refund for your membership fee, per your request. We try to make it clear that we are a membership based platform and our memberships do renew automatically on an ongoing basis until you cancel. If there's anything we missed, or anything more we can do to help improve your experience, please don't hesitate to update your review accordingly, or reply to our last email! We'd be happy to assist. Thank you, BetterHelp Team
My therapist, Mark Smalley, has been just excellent! He is caring, kind, compassionate, very easy to open up to, and he has helped me a great deal throughout the six sessions I’ve had with him. BetterHelp gives me the help I need, in the convenience of my own home, at a date and time that suits me. I would highly recommend their services!
By Cathy
Therapy has saved my life on more than one occasion. This year, when a series of impactful events hit me, therapy was there for me once more. This time, I chose Better Help for it's flexibility and to find someone who could help me find my strength in a world that was falling down around me. If you're not sure what to do, struggling or need to talk to someone who won't judge, then please give BetterHelp a try.
By Heather P.
My therapist was fine, but the company's policy re: sessions that didn't happen is very questionable. Due to technical issues on their end, the therapist did not show up online for a scheduled session. I had already been debited out of my checking for this session, OK. After the technical issues were sorted out, I was issued a credit for another session. However, when I scheduled that next session, I was debited again. The next session did happen, but I was debited twice. BetterHelp refuses to issue a credit, saying that they issued a "time extension". I contacted their support team regarding this. I tried explaining that "There was no time limit, so I don't need an extension. The technical issues were on your end, so I would just like a credit for the one." They still are refusing to issue a credit for the session that didn't happen. You would think that an institution that provides mental health care to individuals would take better care to not blatantly take advantage of them. Proceed with caution.
By Johnny G.
Response from BetterHelp· Nov 6, 2025
We're sorry to hear about this experience and want to do whatever we can to sort this out, Johnny. These types of accommodations are typically provided when a member is not able to meet with their therapist during their scheduled session. The time extension allows the member to have that additional time on their account to schedule a new live session with the therapist prior to being billed for a new membership period. With that being said, I've requested the email address linked to your BetterHelp account so we can follow up with you on this.
I have been a better help patient for about 3 years now and I couldn't recommend it strongly enough. Not only is it convenient to engage in therapy by video conference, but it matches you with a therapist you specify, e.g., male, non-religious, uses cognitive behavioral therapy, etc.
By George
