Simply amazing service
Simply amazing service Passionate, caring, can really lift you up from a very dark place
By Alaa Abdallah's M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Simply amazing service Passionate, caring, can really lift you up from a very dark place
By Alaa Abdallah's M.
Betterhelp is a convenient, affordable, and great way to find counseling on your time. No longer do you have to juggle taking off work or fitting in times during regular office hours to get the help you deserve for your mental health. They have a wide array of experienced counselors that they will pair you with based on your specific needs and concerns. I have been extremely pleased with my experience and cannot recommend it enough.
By Jessica
I have never done counseling in my life but it is something I’ve always wanted to try. I finally worked up the nerve and gave BetterHelp a chance - the counselor I was matched up to is perfect! This has helped me tremendously. I love that I have the option of emailing back and forth. With being a single mom working from home and well, to be honest, my anxiety has always kept me from face to face appointments. I love Better Help - thank you for helping me find just what I needed at the right time!
By Allyson B.
BetterHelp is amazing! I was someone that came from in-person therapy and when I switched jobs my employer only covered BetterHelp, it was hard losing my old therapist. I was concerned about finding a new one, and those concerns went away after my first appointment. I am blown away by the team they have built! You have the option for a phone call, text, or video chat, it is not uncomfortable or weird. Leave the doubts behind, and give them a chance. You will not regret it!
By Allison M.
BetterHelp is a great way to work on creating better mental wellbeing. It's combination of online individual counselling, online journalling tools and webinars on important topics related to mental wellbeing is great. Consider BetterHealth as "Massage Therapy for your emotions" and give yourself some self-compassion in these trying times!
By Stephen B.
Better help has offered a framework for me to receive the mental health care I need without compromising my busy schedule. My counselor, Philip, is a kind, compassionate, and engaged partner in progressing my personal and mental health goals. I'm so greatful to have his expertise and Betterhelp's tool set at my disposal.
By Jason U.
Couldn't recommend them more
By Natasha W.
My time with betterhelp.com has been a totally positive one. The counsellor that I have been introduced to was Jared Malone and he has offered invaluable support when dealing with my issues. I was a little sceptical about online counselling but have been proved wrong. My counsellor kept in contact checking that things were alright, even when I was not really engaging. His efforts were not at all overbearing but I knew I could contact him when necessary. The only thing I would recommend is that you use all the supports offered if you think this will help. I did not realise that I could have a live time session once a week, probably due to the fact that I didn't read the offer correctly. Other than that I would and have told people to give it a go.
By Jackie M.