The convenience and straightforward…
The convenience and straightforward nature of the site is super helpful. I was immediately matched with a great therapist who relates to my values.
By Mathijs A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
The convenience and straightforward nature of the site is super helpful. I was immediately matched with a great therapist who relates to my values.
By Mathijs A.
Great site for fast help and mental relief.
By Rhiannon
I enjoy being able to work through challenges on my time. My counselor Jayne, provides support and thoughtful questions that help me gain perspective and work things.
By MARIE
Very cold unprofessional company. You reach out for help, get assigned a counsellor that wont respond to a single message. You want to quit after 2 day and you cant get a refund. Absolute scam, left me feeling worse than before. Without a single question answered there should be a money back option.
By BRUCE
Response from BetterHelp· Feb 19, 2021
Hello there, We're sorry for this; it sounds like you may not have contacted our Member Success team. We're committed to improving your experience with BetterHelp. Contact our team directly at [email protected].
I have been using Betterhelp for more than a year while I navigate the loss of my parents, life stresses, and job changes. I really strongly recommend it. The flexible format lets therapy fit into my life and I love my counselor.
By Abigail
If you need personalized help with quick accessibility and fairly priced, better help is for you. Without them I would be lost.
By cerberus
I considered decision quite long. It didn't work out with the first counselor I was matched. However, it could be due to the fact the it were mainly text messages. ... But now I work for 4 weeks with a wonderful counselor, a clinical social worker and I literally feel that level of support and help I was looking for. So for me joining BetterHelp was the right decision.
By Vlad I.
BetterHelp provides multiple platforms to communicate with a counselor, including live chat, video, and phone. There are groupinars available in addition to individual counseling. They were timely in reassigning me a new counselor when I communicated that my first one and I were not the best fit.
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