Excellent platform
Excellent platform. Some really brilliant counsellors that I found very helpful.
By James N.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Excellent platform. Some really brilliant counsellors that I found very helpful.
By James N.
Signed up and was partnered with a counsellor quickly, and all through my phone. The app is great and easy to use.
By Matt
Betterhelp has been so great, very pleased with the counsellor i was matched with
By Taylor
Using BetterHelp has been one of the best decisions I ever made. It began as the difference of actually getting help and doing work versus putting it off and never doing it, hoping for the best. I wish BetterHelp existed years ago. Many times in my life it would have been great to be talking to someone in three days time instead of trying to schedule appointments 5 weeks away, then having to miss work, AND lose income. Super convenient, and great results for me.
By John R.
My experience with better help has been great. I feel like I am walking away with more wisdom. My mindset is more stable and clear. The process has been quick and my counselor has been very active in between sessions.
By Amari H.
betterhelp.com is a fantastic website! I signed up in November of last year and matched with my counselor immediately. She is amazing! The fact that I can video chat or have a phone session is very convenient. I love that I can also message her and she responds very quickly. My life overall has improved so much since I started counseling last year. If anybody is wondering if online therapy actually works, I am here to tell you that it does. Start living your best life! Sign up for better help
By Jenny K.
Excellent therapist. Her availability is great. You can text your therapist if you feel you are in a crisis anytime with in reason. Scheduling and payment is easy and reasonable.
By Susie
This was my first time seeking help and wanting to better myself and this is the best way to do it. You have all the tools and ways to communicate with you all the time and they are always there if needed.
By Jonathan B.