Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
BetterHelp has been been absolutely amazing! I've been using their services for about 6 months and I'm not sure how I was managing before it. My therapist is wonderful and she always goes above and beyond during our sessions. I would recommend this service to anyone who is considering any form of counseling.
By Sidney
BetterHelp is an excellent platform so far, and I have been matched through it with a therapist that matches my exact requirements from the beginning, which has been very helpful, and I will definitely continue to use the service until I resolve the issues I need to work on.
By Omar
I enjoy my counselor!
By Sheronda
BetterHelp has helped me so much. I was extremely luckily to get paired with my therapist, as her and i clicked immediately. I will always recommend BetterHelp.
By courtney H.
I thought the sessions would be an hour. Thirty minutes seems not enough time to flush out the issues.
By Sadie M.
I heard about Better health through NPR radio. I trust NPR so that was a huge endorsement. My issues are COVID drinking and now too much alcohol addiction. It was very scary for me to Attend therapy but I knew I need it ; nd my husband was very supportive. This phone therapy was very helpful and gave me a jump start to recovery and healing. Highly recommend . Private and confidential. Wonderful Service for any issuers that you may be dealing with.
By Pj
One of the beat platforms for online therapy. It’s pratical and on point and the app is very user-friendly. Being in Italy I receive a response within a few hours of contacting either my therapist or costumer service which is great. All the therapists have an active license and decent experience.
By Parmiss E.
Betterhelp is supposed to match you with a therapist within 24-48 hours. It’s been almost a week for me, and still nothing. I got an email apology, to which I replied to, and got a reply to choose a therapist for myself, so I did, replying to that with my decision. And then I was ghosted. Some service they claim to be if they lie like this. I even asked why this was happening and they refused to give me a direct answer as to what’s going on. I thought getting a therapist this way would be easier. It’s not.
By MarissaOfUnderground
Response from BetterHelp· Aug 13, 2021
Hi Marissa -- we're so sorry for the issues you experienced being matched up with your first counselor, as well as for any issues receiving a response from our Member Success team. It generally shouldn't take more than 48 hours to find a match for any member unless there's shortage of available counselor accepting new cases that are licensed to practice in your state of residence. With that said, we'd love the chance to explore this case further to see if there's a bug in your case. Our Member Success team should reply within one business day to any email you send to them ([email protected]), so if it's been more than one business day since you've received a response, you may want to check your SPAM or JUNK folders within your inbox to see if the reply may have ended up there! In any case, I'll send a direct request through Trustpilot for some more information so I can personally assist you with this matter! Take care, BetterHelp Team
