BetterHelpReviews of betterhelp.com

Really happy with my experience so far. My counselor is wonderful and I have been able to find a rhythm and price that works. The platform and being able to reach out to my counselor whenever makes a real difference.

I like better help because it gives more options for counseling, and it has grouping that I love it.

From the first moment that I inquired about better health I got amazing customer service! I voiced that I wanted a specific counselor they worked with me to get me the counselor that I requested. And if that counselor wasn't available, they give me a list of other counselors to look over and choose from. Then had me send back a list of my choices in order of who I wanted the most. It was amazing to be heard and respected and have such great response. I think in this day and age we are used to not getting that type of customer service. The rates are more than reasonable and you don't just get your sessions you get access to group seminars you get access to your counselor 24/7 where you can send a message or they can send you a message. There's several ways to utilize the platform whether it's with video chat, texting, or by a phone call. The counselors they have have a wide range of experiences and expertise. So you really can find one that fits your needs. It's awesome! I can't say enough about it!

I was hesitant at first and really didn't want to pay for counseling. My counselor is super laid back and supportive. I'm glad I made this decision 😌

This company does not provide the service that they suggest. My online video chats turned into request from my counselor to have phone chats instead. His claim was the system was down each time. They kept the money that was paid all the same. I will not recommend this company to any of my associates I am changing my review of this company. I have had the company reach out to me directly to solve the problem. They have issued a credit against the time that was not used and offered a different package that better suits my purposes. Thanks for being honorable BetterHelp, That's a big deal to me.

I contacted the company's EAP because I was experiencing some emotional and mental issues and needed someone to share with immediately. First available inperson counseling appointments were 2 months away. I called EAP again and was asked if I was open to virtual counseling sessions. I am glad that I said yes. The warmth, listening and counseling skills of the counselor were just as impactful as if we were meeting in person. I am considering continuing sessions even if I have to pay out of pocket. I am finding value in what the couneslor is sharing and imparting to me. Thank you Better Help!!!

My first therapist i felt wasnt a great match but given that i had an option to look for someone else, i found a great therapist that i enjoy speaking with, informational and will help me become an amazing person.

I was helped within a few hours and matched with an amazing therapist with so much expertise within a day. It really gave me all the flexibility and the help I needed. I would definitely recommend BetterHelp.