Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Really easy to use platform that helped me find the right therapist in a time of a need, without a doubt Dr. Lou Bordisso helped me a lot to find who I want to be and fight anxiety. Their different payment plans also make it affordable and flexible.
By Mirena V.
I am an American living in Panama and it is very difficult to find native English speaking therapists here. I've searched and have found some bilingual speakers but it just isn't the same. Finding BetterHelp not only helped with the language issue but also I was able to be matched with very experienced, compassionate and solid therapists. Thank you BetterHelp.
By Soo-Young Y.
BetterHelp was my knight in shining armor in my desperate time of need. I needed competent counseling services with video sessions at a price I would be able to afford. I got all of that at BetterHelp. And I loved the Groupinars! I looked forward to them each day for the new topics that would be discussed like a child looks forward to candy. They helped so much in my insatiable curiosity to learn. If I need counseling services again, I am coming back to BetterHelp again God willing. And I would highly recommend this to anyone who needs help themselves. Counseling is a gift we give to ourselves to help in our healing journeys. And BetterHelp makes that gift possible, easy and affordable. Thanks, BetterHelp.
By Ana
My therapist is attentive, helpful and very caring. I've recommended BetterHelp to friends and family. This is the BEST self-care gift I've given myself.
By Krystal O.
My experience with Better Health has been completely positive. I have found them to be a caring and helpful group of people. The therapist they found for me is excellent. Not having to leave the safety of your home during the pandemic to get healthcare is real important. Better Health provides the care you need through a safe environment.
By Gerald M.
Awesome app and therapist.
By Martin A.
Amazing service that makes getting help easy. Incredibly everyone in the organization is so passionate about removing any obstacle that a person might have to getting the help they need, from the therapists down to the customer service reps. Couldn’t recommend them enough
By Nataly H.
This seems to be a very good service very reliable and respond to any concerns i may have in a timely manner.
By Hazel P.
Response from BetterHelp· Sep 21, 2021
Thanks for this great feedback, Hazel! We're so happy to hear that you find the service to be reliable and that any concerns are being addressed as they come up. I noticed you left a 1-star rating, however, and I'm wondering if there's any more you'd like to share about why you selected this rating? You can "EDIT" your review to leave more feedback, or to adjust your star rating if the 1-star rating was selected unintentionally! Looking forward to hearing more from you, BetterHelp Team
