BetterHelpReviews of betterhelp.com

The therapist don’t actually read your bio and it’s almost as if it is more than one person replying because they are surface and provide no tools or ideas on how to help. They just keep asking questions.

This online therapy was very helpful to my wife and I. The system itself is very intuitive, you don't need to be a techie to get it working for you, and the phone calls/videos work great. The therapy helped us a great deal starting from first session

This was the waste of time and money!! Not only their therapists are not able to help in any way, when you want switch to someone else the app just takes forever to load and then they automatically assign a different therapist not of your choice. After writing about my struggles and sharing my personal feelings, the answer I got was : “Sounds like you have a lot on your plate “. Another therapist: “I see you mentioned you married, is your husband supportive?” I literally was having panic attacks and needed some practical advice and support but all I got is some random answer in the chat. And they charge me $320!! For what? I trying to dispute this charge, my friends are better therapists then any of this careless unfit for the job. This experience just added more anxiety and frustration instead of helping.

I found counselling sessions very useful and the user experience very good. The service is reasonably priced and I liked that you get matched with a therapist based on your needs, so the therapist has experience in working with similar problems.

Great app and service!

Tried two therapists in first week. UTTER FAIL: - Both therapists tried to give me "one for all" solutions and too quickly - They didn´t ask, when they didn´t understand something, instead they just made their own assumptions and tried to tell me what to do, based on their fabricated assumptions - Second one managed to prevent me from telling my story midway, because I indicated I won´t continue after first month - Tried to force me into a group when I explicitly wrote I´m interested in one on one resolving trauma - Second one ignored everything I wrote, didn´t ask single question, and at the end she tried to gaslight me by telling me I didn´t understand the system - that she starts working with people only after a real time call - she didn´t tell me this upfront, only as a very last message after I wrote to her that I see she changed her manner when I wrote that I won´t continue after the first month - It is written in the description that my therapy STARTS THE MOMENT I PAID, not only after a call - It is written in the description that I CHOOSE THE PREFFERED TYPE OF COMMUNICATION, either it is messages, video, call - It is world wide app, different time zones, so according to the second therapist I NEED TO DISRUPT MY SLEEPING HABITS just so she can start work with me ? - Keep in mind she came up with this concoct rule only as I wrote to her that I see she cares only about money (with different words), and as a very LAST message - Currently they are trying to GHOST ME WHEN I´M WAITING FOR REFUND *Edit 1: - The first one was not better in any way neither, basically told me to forget, don´t think about it and move on etc. - I´ve honestly found more relatable human stories by random google research (various blogs) - But the second one tried to upright covertly manipulate me, so I came looking for a therapy just to be treated the exact same way - as the things I´m seeking healing from - You´ve got to be kidding me, adding to that they now don´t offer free trials, so you need to pay one month worth upfront - What the heck is wrong with you in the betterhelp crew ? Are you literally crazy ? *Edit 2: They paid the refund (after some spamming from my side) and allegedly are looking into the two therapists. But I really wanted to resolve my traumas and this experience shocked me and disrupted even my work for some time.

I could get a big help and my life is defintely changed in something better. Thanks

Better help has been amazing! It's nice to be able to do counseling on my terms and when I really need them. My counselor understands my needs and helps me think out of the box to my response on my emotions.