Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Better Help has the right algorithm. I tried some different therapists, and they just weren't for me; but on Better Help, you can get a new therapist at any time, so I finally found the right one, with a schedule that works for me. I was so reluctant to go to therapy at all, but I'm so glad I did.
By Becky C.
BetterHelp has been a much needed life line in my struggle for better mental health. I wasn't able to afford face to face therapy so I tried out BetterHelp with little expectation but this company and my therapist has far exceeded my highest expectations. I would recommend BetterHelp and anyone looking for assistance I'm creating a healthier version of themselves.
By Jennifer K.
I have enjoyed Better Help. It has been super easy and effective with it being an online service. I prefer to video chat with my therapist. They also have it so you can talk on the phone or even message them. I completed my therapy and feel a lot stronger and happier. Thank you!
By Katrina M.
I was skeptical about online therapy, but BetterHelp eased those worries instantly. The personal questionnaire in the beginning left me confident I would find a therapist who is a good fit, and I did. Sally Monn, my therapist, was the perfect fit to help me through my difficult time. Would recommend BetterHelp therapy to anyone.
By Elizabeth B.
Wonderful tool and resource. I found BetterHelp through my work. They offered a free month’s trial, and I was connected with a therapist within 24 hours in a challenging time. The platform is very easy to use and user-friendly. I appreciated the portal and app which was much simpler than those offered by my previous therapist’s office. My therapist was wonderful and helpful, very skilled and had an amazing spirit and presence. His style of therapy was new to me but exactly what I needed. I was able to use a work discount for my next few months of therapy and will probably be phasing out of therapy soon. But I’ll always be grateful for this platform.
By Taylor R.
After just one appointment, the counselor I have been paired with is perfect for me! I was concerned I could find the quality of help I needed through an online forum. But my concerns have been alleviated. I trust my counselor, Crystal, & look forward to working with her.
By Meredith L.
Better Help has worked out in the best way possible. I was quickly paired with a highly skilled professional and I started making progress on day one. Give therapy a try, and get it easily through Better Help!
By Elizabeth M.
This has been the most amazing counseling I have ever found. For the money spent the recources are beyond amazing.they have paired me with THE perfect counselor based on my own preferences. I would reccomend this and do reccomend this to everyone. My counselor is Gary Ward. He is exceptional!!! Thank you Betterhelp!!!
By Erica G.
