BetterHelpReviews of betterhelp.com

BetterHelp has connected me with a therapist with whom I connected positively from the start. She listens and has an agenda....that agenda is to help me have a richer, more enjoyable relationship with my spouse. I'm on board with that!

Website clearly states they do voice call sessions. I have provided screenshots to betterhelp showing where it clearly states calls are available. They have the evidence. Additionally, they have all the relevant information they're requesting in the full email complaint. I clearly stated I have learning disabilities I sent email asking for further help with membership as I don't have cognitive awareness of what I just signed up for - this was last night. They took full month's money without being assigned a counsellor. They didn't reach out to support myself in understanding what I had signed up for. I have learning disabilities & mental illness which they were made full aware of and are taking advantage of. They emailed me today stating voice calls are unavailable - website says different. They are fully aware I cannot continue with any of their online things yet they still charged. Don't want anyone else risking this. Customer support shameful. No help whatsoever. Between 31 Jan 2026 and 11.16am on 1/2/2026 they've already taken money, not refunding even though they know I have learning disabilities stopping me from using their services (apart from phone/voice call which website says they provide)

I am beyond frustrated with BetterHelp. I was charged €240 every four weeks for over a year despite not using the service at all no sessions, no messages, no contact with a therapist. The charges continued silently until I discovered them myself. What makes this worse is the complete lack of customer support. There is no phone number to contact anyone. Emails have gone unanswered. There is no real way to speak to a human being when something goes wrong. For a mental health company, this level of inaccessibility is deeply concerning. Charging people hundreds of euros for a service they are not using, while providing no meaningful way to resolve billing issues, feels unethical and predatory. I am now being forced to pursue refunds and chargebacks through my bank because BetterHelp has not responded through any support channel. If BetterHelp wishes to resolve this, they are welcome to contact me, but so far, silence has been the only response. I strongly advise anyone considering this service to watch their billing extremely carefully and not assume inactivity equals cancellation. This experience has completely destroyed my trust in the platform.

I absolutely love BetterHelp! You get so much help that is available in many different formats, weekly one to one with your therapist, weekly group meeting with so many different options to choose from, as well as the many classes offered that are recorded so if you can't make it to the class you can still watch as many as you'd like. I didn't think I would like online therapy because I thought it wouldn't be personal enough. I was so wrong. BetterHelp has been such a lifesaver for me. My one to one therapist has been so honest with me and nudged just enough to help me see things clearly. He also knew when when to be gentle. I can't think of anything negative to say. BetterHelp has made all of this so affordable and I am so very grateful to them.

I am completely against the existence of such organisations online and them being allowed to charge people money for this. Particularly vulnerable people. What regulations are there. My honest opinion is NHS must provide mental health support 1st and foremost What qualifications do these therapists have?. I particularly challenge Brian Back to come forward and tell everyone on national television about how he is professionally qualified and competent in this field. I also think it is wrong that people should be charged for this. Professional psychological and psychiatrist professionals i still hope study medicine and if this is their expertise then we should be afforded this opportunity with real professionally competent practitioners. Brian Back come forward and tell everyone what makes you professionally qualified to continue in what you practice and charge people money for your services. Also if you are so competent stand up be counted and represent your better help colleagues accordingly with credible evidence

This app is the best I love it an its great how they match u with just the right therapist to talk to

Betterhelp sessions felt incredibly impersonal and quite frankly superficial. I ended up cancelling because I felt like I wasn't making any real progress. The discussions we had were mostly surface level, and I couldn’t recall any deep conversations that actually helped me. It often felt like I was just another appointment on my counselor's calendar, and I was left feeling more frustrated than anything. They often pressured me to select an appointment every week (so they could get paid obviously) that didn't work with my already busy schedule. There was poor follow-up from my counselor and customer service. The pricing is outrageously expensive for those on a budget, and I didn't qualify for their "financial aid." You are charged weekly whether you use it or not. The BetterHelp platform also leaves much to be desired. The platform randomly selects a counselor for you based on criteria you select (or even don't select)! I tried contacting customer service to find a different counselor but I just went around and around in circles with automated messages and the solutions reps offered didn't work. There was a VERY limited selection of counselors to choose from with varying degrees of experience (most of them with only 2-3 years of experience). Overall, I didn’t find it beneficial, and I would not recommend it if you’re looking for meaningful support on your time or money. This experience just came across as exploitation of my mental health and information (data mining). **edit: Have not received this separate Trustpilot form Betterhelp claims they've sent me either**

Jeg havde min første session med terapeuten i dag, og selvom han kun taler engelsk, kom vi rigtig godt ud af det med hinanden. Takket være appens spørgeskema blev en passende terapeut foreslået til mig. Og jeg må sige, at det var et perfekt match. Lige fra starten følte jeg mig taget alvorligt, og at det var okay at tale om hvad som helst. Ved slutningen af ​​sessionen blev jeg ikke ladt i stikken; i stedet blev jeg jordet og sendt afsted med en positiv tanke – noget jeg ikke havde oplevet hos nogen af ​​vores lokale psykologer. Ja, det koster penge, men systemet, der giver dig mulighed for at udveksle journalopslag eller direkte beskeder når som helst, er genialt.