Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
BetterHelp is literally amazing. You're given a large amount of therapists to select from, with details provided. I have seriously never had a better experience with therapy, and I've been in therapy for over twenty years. BetterHelp is truly incredible - the BEST platform for therapy, tailored to you!
By vanessa L.
As an expat, I don’t have therapy available where I currently live, so BetterHelp is a great way of getting it. I was matched with a professional therapist quickly and have been enjoying the sessions and the ability to send digital materials. Together with the price being half of traditional therapy, it’s an absolute winner for me.
By Consumer
I need therapy for the amount of ads that keeps being shoved in my face
By Nhattan D.
Response from BetterHelp· Nov 4, 2024
We appreciate your concern and will provide your feedback to our marketing teams.
I've had an amazing experience with BetterHelp! I was matched with the perfect therapist who truly understands me, and I couldn't be happier. The convenience of having therapy sessions online fits perfectly with my schedule, and it has genuinely changed my life for the better. I feel supported, understood, and have made real progress!
By PaolaFrisbie
I had a bad experience with my first therapist, but I didn't give up and found one I clicked with. I like that I was able to change therapists so quickly and was presented with a lot of options. I love that I can specify what type of therapist I want (ex. male/female). I love all of the options for communication (ex. live chat, phone, or video). I love that I can message my therapist throughout the day and they can get back to me when free. I love that I can journal and share with my therapist if I'm feeling like it. I love how affordable it is and most of all I love that I am starting to feel changes in myself. I am smiling more and even on days I'm struggling I feel myself wanting to take the positive steps to take myself out of that anxious place. I would highly recommend.
By Ja E.
I wanted a refund and paid 180 but only got 54 when I wasn’t matched with my therapist disgraceful behaviour and I’m not done until I get the full amount back
By ellen B.
Response from BetterHelp· Nov 4, 2024
Hi Ellen, Apologies for any confusion, as we provided the $54 refund after applying a discount due to your original inquiry mentioning that pricing was a key concern. The hope was to see if we could bring the price down while still allowing you to seek the treatment you came to us for. It looks like our team was ultimately able to work with you to fulfill your request, and please know our doors are always open should you ever consider online therapy again in the future.
Unexpected excellence, I highly recommend Better Health.
By Rosie G.
It's very easy to get started. There's questionnaires to find out what you're looking for. It's very affordable and they even offer financial assistance if you have special financial circumstances. I'm so happy I tried it out. I was matched with a great therapist and wish I had done this sooner! I've even shared it with a friend and they can get some free therapy with your link if they sign up.
By Cassie J.
