Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
When I really needed therapy the most after separating from my husband, therapists in the area had little to no appointments available. I am so thankful that my doctor suggested BetterHelp. Not only did I find a therapist that meets all my needs, but also fits within my budget.
By Aimee M.
BetterHelp has been a fantastic platform for accessing professional, high-quality therapy, and my experience with Greg has been truly outstanding. He is straightforward, compassionate, and offers practical advice that is easy to implement in real life. Greg’s years of experience and expertise shine through in every session, as he truly listens and tailors his guidance to your needs. If you’re considering therapy through BetterHelp, I highly recommend giving it a try—and if you’re lucky enough to work with Greg, you’re in great hands!
By Joe M.
After having problems being charged upon login, Better Help has come back and refunded my money. I have to give credit for this prompt and satisfactory result. Thank you
By Geraldine
Response from BetterHelp· Dec 3, 2024
Hi Geraldine, We are sorry to hear about the accidental resubscribe to your previous membership. We understand this may have not been your intention and our Member Success Team is always available to assist in these situations. They are also able to assist if you are feeling like you aren't matched with a therapist who can help you grow towards your goals. They typically respond to inquires within 1 business day, but to make sure we can address your concerns, I am going to request the email address associated with your BetterHelp membership. You will receive a TrustPilot form shortly so you can provide this information and we look forward to speaking with you soon! Sincerely, BetterHelp Team
Find a way to get better. Find a way to get help. No going back. Use this app to get straight to point.
By Patrice J.
Yolanda has given me such a fresh perspective on an old problem. She balances the clinical and behavioral mindset so well I use her tips and ideas daily. I appreciate the semi structured approach too, as it gives us something tangible to work on .. this conversation just flows. I’m looking forward to more on this therapy journey with her.
By Erin B.
Better Help is a wonderful choice for me. My therapist is available by chat, I have online classes to chose from and my therapist is licensed in my state. The video chats are useful and there are daily journaling prompts I can write about and keep or share.
By Nancy
Cancellation issues. My therapist Mandy was very good. However, when I clicked the cancellation button, my cancellation requests were not honoured and no-one from customer services got back in touch when I queried this. I also failed to get the usual reminders for how many sessions I still had available on my monthly subscription, which was meant to be part of the service. I still received prompt emails, so I do not think it was an email settings issue. Where is customer services? I feel quite manipulated by this issue and had to block payments from my side.
By yoko W.
Been in and out of therapy for over 30 years. This is one of the best experiences I’ve ever had!
By Amy Barnes S.
