Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
I really like that they have matched me with a therapist who truly understands and listens to me. I also love that they have the group sessions. This allows me to connect with like-minded people who can truly relate.
By Rachel P.
It has been an amazing journey to recover therapy virtually. I am a full time employee, full time wife and mother of two. I receiving reminders of journal entries and enjoy that there is already a question for me to start writing. My therapist is amazing and pays attentions to every detail.
By Vero
Signed up for better help as i was looking for support that would fit around my work and home responsibilities. paid 200 pounds for the first month and was matched with a therapist within 2 days. the first available session with the therapist they provided was 2 weeks later. tried to reschedule and there is only one or 2 days a week and one session on those days so it just doesn't work/. I don't feel I received anything for the money that I paid, I will contact them to see if I can get a refund but I think this is doubtful. service is not as described if you pay per week i was expecting to have contact with a therapist at least once a week but this is not the case which is a real shame.
By Rachel R.
Response from BetterHelp· Dec 11, 2024
Hi Rachel, We understand finding time that works for both you and your therapist can be difficult but anytime you are not able to meet with your therapist, just let us know. Our Member Success team is always available to assist in these situations, whether with helping to find another match whose availability works better with your own or with account adjustments. To ensure we are able to assist further, I am going to request the email address associated with your BetterHelp account. You will receive a form from TrustPilot shortly so you can provide this information. Talk soon, BetterHelp Team
I have always loved the idea of therapy but have never actually liked the process of finding a therapist, and I've never clicked with a therapist. Through betterhelps process, you can find a therapist that is on a similar page. Not everyone is perfect so it does take time to click with a therapist, but I absolutely love how personalized this has been
By Sam
The questions asked and the way I was matched with the most awesome therapist that loves the Lord is something special. I had so much anxiety just trying to find a therapist and this platform made it easy and affordable.
By Shun W.
BetterHelp has been my lifeline these past few years. As a chronically ill disabled person, having the ability to do therapy from the comfort of my home helps me beyond words. My therapist, Amber Clay, has helped me accept and understand myself in ways I never thought I’d be able to. I hope more people try BetterHelp for their therapy needs, cause it truly is one of the most accessible forms of therapy I’ve experienced. I do video calls with my therapist, but you can just text or call your therapist if that’s what works best for you. Seriously, if you’re considering therapy at all, definitely try BetterHelp!
By Cora
The ease of scheduling sessions and the accessibility of my therapist 24/7 is unmatched.
By Krystle P.
They found me a Therapist that has both the skills and personality for me to have the productive experience that I was looking for.
By Charles H.
