Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Betterhelp answers my questions in a timely manner, and does its utmost to address any concerns or questions I might have. The therapist I was assigned has been incredibly helpful to me in my times of need.
By Rebecca
Easy to use and professional counselor on board.
By Theresa M.
After suffering another bad spell of anxiety that led to depression I decided to try betterhelp. I had heard it advertised on various podcasts and I trusted them. I signed up and waited to be contacted by a therapist. I presumed I would only be charged after each therapy session and only when I had chosen a therapist. Unfortunately I was wrong, I was charged a recurring bill and within 2 weeks, and with no therapy sessions booked or therapist spoken to, I was charged over £150. I was unaware this was going to happen and after contacting the site, thinking there had been a mistake, I was told that this was what I had signed up for, and the only thing they would do was to extend my time to have more time to book a therapist. It was only when I threatened to write this review and remind them what a vulnerable state of mind I was in that they agreed to refund me. Please be careful when signing up to this site, it is obviously meant to make money from peoples misery as I found out. Make sure you understand what you are signing up for, as when people are desperate for help they won't be checking the details.
By Ash F.
Response from BetterHelp· Mar 11, 2025
Hi Ash, We apologize if the recurring membership billing was not clear on the payment page. We typically offer to extend memberships when a member reaches out due to a concern regarding not being able to book the sessions they were hoping for, but we can process refunds if you would prefer to cancel and recoup the money for the unused time on the platform as opposed to using the added time we provide to make up for it. In any case, we would like to be sure a manager from our team can look further into what happened here further and address any issues accordingly! I'll request the email address linked to your account via a Trustpilot form you'll receive shortly. Thank you, BetterHelp Team
A very attentive team made the effort to provide me with a Portuguese speaking therapist. Although I speak English, being able to discuss your personal issues in your own language, makes a difference and I'm grateful for that.
By Pedro D.
Betterhelp has been very beneficial in helping me, not only access a therapist remotely, but also one that was financially feasible. In today's society, sadly, mental health does take a great back burner due to not only a lack of time in the day, but because the cost is simply not something that many of us, I personally can afford. Sadly, I do have insurance, but with deductible and co pays, it just makes it impossible to afford on our income. Mental health and its' recovery should NEVER have to take a back burner. Being stable is what will help us be more efficient in society as a whole. This is why I am thrilled with services like betterhelp. Due to my lower income, I was able to qualify for some financial assistance and I am able to afford weekly therapy which has helped me tremendously. Every day, I find myself healing a bit more from my traumas and getting a bit stronger, thus more stable and more able in society.
By Eos
This is the best place to get immediate help if you need therapy! very knowledgeable therapist. The best relief that no medication could offer! Therapy with better help WORKS!
By jamie S.
I was excited that just after one video visit with my counselor I was able to feel a little bit better. I felt supported, listened to and have been helped immensely. It was very easy to sign up, to get a counselor, to use the video platform, etc. They are doing great work!
By customer
Their model is SO restrictive. You have to pay an expensive monthly fee, where you get 4 sessions. No options to skip one or have just two a month without having to pay for all four. If your therapist is away tough luck. You pay for them anyway. I had my final session moved to 2 days after my membership expired, by my therapist, not me, and they wouldn't let us take it so I lost it. They just want your money, they really don't care about your mental health. I found the whole experience very stressful and am now going privately with my therapist, which is cheaper and not restrictive at all. I would highly suggest doing this.
By Libby
Response from BetterHelp· Mar 11, 2025
Hi Libby, We're sorry to hear about the billing frustrations. Our Member Success team is generally able to extend your membership if you aren't able to have one your desired weekly live sessions due to your therapist's availability (or due to them rescheduling to a later date). We'd appreciate the chance to make this right for you! If you provide us your email address through the Trustpilot form you'll be receiving shortly, we can reach out to you directly to get this sorted out.
